Blanche M. Galvan
Victoria,TX
Summary
Focused Receptionist with 35 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
15
15
years of professional experience
Work History
Receptionist/Phone Operator
Victoria Orthopedic Center
Victoria, TX
03.2022 - 07.2023
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Utilized paging technology within organization to connect quickly with key people.
- Answered incoming calls and directed them to the appropriate department or individual.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Called clients to leave voicemail reminders of appointment date and time.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Entered [Type] information and updated client records following telephone interactions.
- Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
- Handled typing and data entry duties to correct and update electronic telephone directories.
Receptionist
Dr, Frank Parma M.D.
Victoria, TX
01.2022 - 03.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Victoria Kidney & Dialysis Associates
Victoria, MT
01.2012 - 01.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Administrative Assistant
Inteplast Group, World of plastics Livingston
Lolita, TX
09.2007 - 09.2011
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Assistant Superintendent
HP Services
Lolita, TX
06.2004 - 09.2007
- Oversaw hiring process for new employees, including conducting interviews, references checks, background checks and onboarding processes.
- Performed administrative tasks such as record-keeping and filing of paperwork in accordance with departmental standards.
- Ensured all training materials were up-to-date and distributed appropriately across departments.
- Reviewed performance reviews for staff members under direct supervision regularly.
- Recruited, hired and trained primary and supplemental teaching staff.
Billing Clerk
Texas Workforce Center
Victoria, TX
06.2002 - 08.2004
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Researched and resolved discrepancies in payment processing.
- Prepared periodic reports detailing accounts receivable status.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Processed and sent invoices, adjustments and credit memos to customers.
- Reviewed data for deficiencies or errors to correct incompatibilities and review output.
Receptionist
YMCA In Austin
Austin, TX
03.1987 - 09.1989
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
Judge Richard Cisneros
Victoria, MT
01.1985 - 01.1987
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Medical Secretary -
Texas Vocational School
Victoria04.2000
High School Diploma -
Victoria High School
Victoria, TX05.1981
Skills
- Office Management
- Administrative Support
- Scheduling
- Clerical Support
- Data Entry
- File Management
- Meticulous and Organized
- Sorting and Labeling
- Mail Distribution
- Multi-Line Telephone Systems
- Office Administration
- Certified Microsoft Office Specialist
- Greeting and Seating Clients
- Organization and Efficiency
- Time Management
- Mail Handling
- Organization Skills
- Multitasking and Prioritization
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist/Phone Operator
Victoria Orthopedic Center
03.2022 - 07.2023
Receptionist
Dr, Frank Parma M.D.
01.2022 - 03.2022
Receptionist
Victoria Kidney & Dialysis Associates
01.2012 - 01.2022
Administrative Assistant
Inteplast Group, World of plastics Livingston
09.2007 - 09.2011
Medical Secretary -
Texas Vocational School
High School Diploma -
Victoria High School
Assistant Superintendent
HP Services
06.2004 - 09.2007
Billing Clerk
Texas Workforce Center
06.2002 - 08.2004
Receptionist
YMCA In Austin
03.1987 - 09.1989
Receptionist
Judge Richard Cisneros
01.1985 - 01.1987
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