Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blanche George

Grand Bay,AL

Summary

Dynamic customer service professional with proven conflict resolution skills honed at CVS Pharmacy. Adept at multitasking and problem-solving, I consistently enhanced customer satisfaction through effective communication and efficient time management. Recognized for maintaining professionalism under pressure, I fostered loyalty and repeat business by resolving disputes with empathy.

Overview

6
6
years of professional experience

Work History

Remote

CVS Pharmacy
04.2022 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

Empereon
11.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Sales Associate

Walmart
03.2019 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Education

GED - General Studies

Texas City High
Texas City, TX
05.1995

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Problem solving
  • Dependable and responsible
  • Multitasking
  • Active listening

Timeline

Remote

CVS Pharmacy
04.2022 - 02.2025

Customer Service Representative

Empereon
11.2020 - 06.2022

Sales Associate

Walmart
03.2019 - 05.2022

GED - General Studies

Texas City High

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Blanche George