Blanche Yungsi
Delaware,OH
Summary
Dynamic professional with a proven track record at Mount Vernon Developmental Center, excelling in customer service and problem resolution. Leveraged active listening and critical thinking to enhance client engagement and satisfaction, while implementing effective therapeutic programs. Committed to fostering positive outcomes and improving service delivery through collaboration and innovative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Therapeutic Program Worker
Mount Vernon Developmental Center
03.2025 - Current
- Implemented individualized therapeutic programs to enhance client engagement and development.
- Assisted in behavior management strategies to promote positive outcomes for clients.
- Collaborated with multidisciplinary teams to evaluate client progress and adjust care plans.
- Conducted recreational activities that supported social skills and emotional well-being of clients.
- Assisted clients with daily living skills such as grooming hygiene meal preparation promoting selfsufficiency.
- Developed strong rapport with patients and their families through open communication channels to foster trust and collaboration in the therapeutic process.
- Ensured a safe and nurturing environment for patients by conducting regular facility inspections and addressing potential hazards promptly.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
Customer Service Associate
AT&T
10.2024 - 03.2025
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Customer Care Representative
Verison
01.2024 - 10.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to new product updates, ensuring customers received up-to-date information.
- Participated in training sessions to improve product knowledge and customer interaction techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted follow-up calls to ensure customer satisfaction and address any unresolved concerns.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Customer Care Representative
Limak Deluxe Hotel
01.2022 - 08.2023
- Resolved customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Processed orders and returns efficiently, enhancing overall customer satisfaction.
- Assisted in training new team members on operational procedures and customer service best practices.
- Maintained detailed records of customer interactions to improve service quality and accuracy.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Science - Tourism And Hotel Management
European University of Lefke
Cyprus 07.2022
Skills
- Emotional regulation
- Active listening
- Critical thinking
- Problem resolution
Active listening
Critical thinking
Data entry
Problem resolution
Computer proficiency
Complaint handling
Technical support
Certification
Cpr
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Therapeutic Program Worker
Mount Vernon Developmental Center
03.2025 - Current
Customer Service Associate
AT&T
10.2024 - 03.2025
Customer Care Representative
Verison
01.2024 - 10.2024
Customer Care Representative
Limak Deluxe Hotel
01.2022 - 08.2023
Bachelor of Science - Tourism And Hotel Management
European University of Lefke