Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blanche Jean Jusoy

Myrtle,SC

Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency. Offering 5-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Associate

Bluegreen Vacations
07.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
  • Used to check daily record sheets, guest accounts and available vouchers.
  • Recommended top dining and entertainment options for guests in area.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

SHIFT LEADER

Stein5 LLC ( Five Guys Burger And Fries)
02.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.

CREW MEMBER

Krave Bagel
11.2020 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.

HOUSEKEEPING ATTENDANT

Dunes Village Resort
09.2018 - 11.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Washed and put away kitchen dishes, utensils and glassware.

Sales Associate

Cedar Point Amusement Park
03.2017 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Science - Business Administration And Management

Holy Name University
Tagbilaran City, Bohol, Philippines
03.2018

Skills

  • Performance Strategies
  • Administrative Duties
  • Rewards Programs
  • Reservation Processing
  • Welcoming Guests
  • Operational Efficiency
  • Payment Processing
  • Safe Work Practices
  • Guest Service and Assistance
  • Local Amenities Knowledge
  • Creative Solutions
  • File and Record Maintenance
  • Financial Transactions
  • Amenities and Accomodations Knowledge
  • POS Transactions
  • Telephone Reception
  • Emergency Response
  • Computer Skills
  • Issue Resolution
  • Shopping Destinations
  • Call Forwarding
  • Guest Satisfaction
  • Financial Information Review
  • Documentation
  • Cash Register Operations
  • Guest Ledger
  • Guest Inquiries
  • Verbal and Written Communication

Certification

Serve Safe

Timeline

Guest Service Associate

Bluegreen Vacations
07.2022 - Current

CREW MEMBER

Krave Bagel
11.2020 - 09.2021

SHIFT LEADER

Stein5 LLC ( Five Guys Burger And Fries)
02.2019 - Current

HOUSEKEEPING ATTENDANT

Dunes Village Resort
09.2018 - 11.2018

Sales Associate

Cedar Point Amusement Park
03.2017 - 06.2017

Bachelor of Science - Business Administration And Management

Holy Name University

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Blanche Jean Jusoy