Blanche M Armstrong
Elizabeth City,North Carolina
Summary
Seeking executive assistant position that will allow use of the academic training, skills and experience acquired through my course work and previous job experiences. Who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.
Overview
39
39
years of professional experience
Work History
Patient Access Tech
CHILDREN HOSPITAL OF THE KINGS DAUGHTER
VA
06.2014 - Current
- Accessed computerized financial information to answer questions related to specific accounts.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
Switchboard Operator
COLLEGE OF THE ALBEMARLE
Elizabeth City, NC
08.2008 - 03.2009
- Operate college's communication system.
- Relayed and routed written and verbal messages to student development staff as needed.
- Contacted security staff members when necessary, using radio-telephones.
- Answered simple questions about the college, Retrieved and sent fascmiles as needed.
- Operated college photo identification machine, updating faculty, staff and student ID cards as needed each semester.
- Implemented client training (business and technical) and supervised software integration on client’s website.
- Provided operational support for high-volume financial institution.
- Reviewed files, records and other documents to obtain information and respond to requests.
Pediatric Medical Records, Manager
LINWOOD MEDICAL CENTER HIP
Brooklyn, NY
01.1986 - 02.1989
- Supervised staff, directly or through subordinates, in preparing and processing pediatric medical documents.
- Compiled, verified, typed, and filed pediatric medical records of the health care facility.
- Operates computer to enter and retrieve data and type correspondence and reports.
- Reviews medical records for completeness, and files records in filing system.
- Locates, signs out, and delivers medical records as requested.
- Prepared folders and maintains records of newly admitted patients.
- Reviewed medical records for completeness, assembled records into standard order, and filed records in designated areas according to applicable alphabetic and numeric filing system.
- Analyzed patient data for insurance purposes.
Education
Associate of Arts - Medical Administration Assistant
EVEREST COLLEGE CHESAPEAKE
Chesapeake, VAMAY 2014
Bachelor of Science Degree - Business Administration Management
ELIZABETH CITY STATE UNIVERSITY
May 2012
Associate's Degree - Business Administration
COLLEGE OF THE ALBEMARLE
May 2009
Skills
- Workshop Presenter
- Vital Signs, ICD-c-9 and 10
- Insurance processing and posting *Customer Service
- Scheduling
- Problem Solving Skills
- Surgical Net
- Patient admitting
- Front-Office Operations
- Professional Presentations
- Leadership and Motivation
- Eclipse
- Power Chart
- Account management
- Patient assessments
- Professional phone etiquette
- Customer service-oriented
- Works well under pressure
- Employee training and development
Affiliations
The National Society of Leadership and Success, Member since April 2012 Student Government Association, Vice President, Elizabeth City Campus, 2008 N4CSGA Officer's Training Meeting Delegate, Fall 2008 N4CGSA Conference Delegate, Fall 2008 SGA Leadership Award, Spring 2008 Student Ambassador, Fall 2014 National Technical Hornor Society Fall, 2014
Timeline
Patient Access Tech
CHILDREN HOSPITAL OF THE KINGS DAUGHTER
06.2014 - Current
Switchboard Operator
COLLEGE OF THE ALBEMARLE
08.2008 - 03.2009
Pediatric Medical Records, Manager
LINWOOD MEDICAL CENTER HIP
01.1986 - 02.1989
Associate of Arts - Medical Administration Assistant
EVEREST COLLEGE CHESAPEAKE
Bachelor of Science Degree - Business Administration Management
ELIZABETH CITY STATE UNIVERSITY
Associate's Degree - Business Administration
COLLEGE OF THE ALBEMARLE
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