Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Blandina Mushendwa

Centreville,VA

Summary

Dynamic professional with a proven track record at Alpha Home Care Services, excelling in IT support and relationship building. Recognized for exceptional problem-solving abilities and effective communication skills, I thrive in fast-paced environments, ensuring seamless operations and fostering positive interactions. Committed to delivering outstanding support services and enhancing team collaboration.

Overview

2
2
years of professional experience

Work History

Assistant to IT Co-ordinator

Alpha Home Care Services
09.2024 - 03.2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Concierge

First Impression
01.2023 - 09.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Education

Bachelor Of Science In Information And Technology - Software Engineering

Washington University of Science And Technology
Alexandria, VA

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Relationship building
  • Team collaboration
  • Problem-solving
  • Support services
  • Office administration
  • Schedule and calendar management
  • Document preparation
  • IT support

Accomplishments

    Got full stack developer certification

Timeline

Assistant to IT Co-ordinator

Alpha Home Care Services
09.2024 - 03.2025

Concierge

First Impression
01.2023 - 09.2024

Bachelor Of Science In Information And Technology - Software Engineering

Washington University of Science And Technology

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Blandina Mushendwa