Summary
Overview
Work History
Education
Skills
Timeline
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Blandine Alombe

Blandine Alombe

Germantown,US

Summary

Dedicated, hardworking, and self-motivated Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Data Entry Specialist

Trainz
08.2021 - 08.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Sent completed entries for evaluation and final approval.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Evaluated source documents to locate needed information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Sorted documents and maintained organized filing process.
  • Created and maintained data entry logs to track data entry activities.
  • Developed and maintained databases to store customer information.

Customer Care Representative

eTeam Inc
08.2020 - 05.2021


  • Greet customers, and collect and accurately enter insurance information
  • Collect customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Provide accurate and appropriate information in response to customer inquiries.
  • Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies .
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Night Audit Supervisor

Hamilton Hotel DC
12.2016 - 07.2020
  • Supervised and make sure all policies and procedures are followed and that all agents comply with the procedure and processes that the company require
  • Cultivated and maintained superior customer relations through polite and efficient handling of customer inquiries and complaints
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
  • Communicated with team members and building management via radio, and telephones, computers
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.

Data Entry Specialist

CGA company - Florida
05.2015 - 05.2016
  • Prepared source data by compiling and sorting information and establishing entry priorities
  • Processed customer and account source documents by reviewing data for deficiencies
  • Resolved discrepancies by using standard procedures
  • Administered and maintained data entry requirements by following data program techniques and procedures
  • Regulated, verified, and entered customer and account data by reviewing, correcting, deleting, or re-entering
  • Maintained customer confidence and ensured the protection of operations by keeping information confidential.

Administration Assistant

CENI
05.2011 - 01.2013
  • Contributed to team effort by accomplishing related results as needed
  • Administered in combining data from systems when information on accounts is incomplete and furthered to purged files to eliminate duplication of data
  • Rectified customer and account system changes and upgraded by inputting new data and reviewing output
  • Standardized information by completing database backups
  • Maintained operations by following policies and procedures
  • Overhauled record-keeping system from manual to computer-based, creating a user- friendly and systematic information management system and reducing data-retrieval time
  • Learned organizational processes, policies, and procedures with minimal ramp-up time
  • Completed administrative assignments
  • Generated reports that assisted upper management with decision-making and were distributed to employee’s department-wide
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Greeted numerous visitors, including VIPs, and vendors, and interviewed candidates
  • Properly routed agreements, contracts, and invoices through the signature process.

Customer Care

Vodacom - Kinshasa
01.2010 - 05.2011
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Addressed customer service inquiries in a timely and accurate fashion
  • Maintained up-to-date records at all times
  • Delivered excellent customer service in a fast-paced environment using state-of-the- art computer systems
  • Provided timely solutions to customer inquiries and service requests in a professional, courteous, accurate, and effective manner
  • Developed effective relationships with all departments through clear communication
  • Ran reports and supplied data to fulfill customer report requirements.

Education

Associate - Business Management

Montgomery College
Rockville, MD
12.2023

High School -

Lycée De Kimwenza
Congo
07.2010

Skills

  • Root cause Analysis
  • Fluent in English and French
  • Critical Thinking & Problem-Solving
  • Creativity
  • Multitasking and prioritization
  • Professional
  • Time Management
  • Interpersonal and relationships- building
  • Confidentiality
  • Analytical Thinking
  • Documentation and control
  • Office Management
  • Computer Proficiency
  • Data Review and Verification
  • Manage Programs
  • Database Updates
  • Administrative Management
  • Efficient Data Entry

Timeline

Data Entry Specialist

Trainz
08.2021 - 08.2023

Customer Care Representative

eTeam Inc
08.2020 - 05.2021

Night Audit Supervisor

Hamilton Hotel DC
12.2016 - 07.2020

Data Entry Specialist

CGA company - Florida
05.2015 - 05.2016

Administration Assistant

CENI
05.2011 - 01.2013

Customer Care

Vodacom - Kinshasa
01.2010 - 05.2011

Associate - Business Management

Montgomery College

High School -

Lycée De Kimwenza

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