Blandine Scott
Kansas City,MO
Summary
Senior Customer Success Manager with 15+ years of experience rooted in Quality Assurance, testing is my world. I’ve spent my career helping teams deliver reliable software, building strong partnerships with customers, and making sure solutions truly work in real‑life environments. My background spans healthcare, government, and enterprise SaaS, with a focus on trust, adoption, and long‑term success.
Overview
2027
2027
years of professional experience
Work History
Technical Customer Success Manager
Eggplant | Keysight Technologies
01.2022 - Current
- Own end‑to‑end customer success for a portfolio of large enterprise and government accounts, serving as the primary technical advisor and escalation point.
- Manage a high‑value customer portfolio with individual account ARR ranging from approximately $234K to $3.25M USD, supporting retention, expansion, and renewal readiness.
- Lead customer onboarding, enablement, and adoption initiatives across functional testing, test automation, and CI/CD integrations to drive measurable business outcomes.
- Develop and execute technical success plans aligned to customer goals, usage maturity, and long‑term value realization.
- Partner closely with Sales, Support, and R&D to address complex technical challenges, reduce risk, and influence product roadmap priorities.
- Support customers operating in highly regulated and secure environments, including federal and healthcare organizations with strict identity, access, and compliance requirements.
- Own and operate the customer learning platform, redesigning it to scale onboarding and adoption; created ~80% of the content and continue to maintain it.
- Drive measurable engagement and product adoption through the platform, supporting 14.3K+ course enrollments and 2.5K+ active learners over the past two years.
Senior Manager, Testing
Cerner Corporation / Oracle Corporation
2015 - 01.2022
- Owned QA strategy and execution for enterprise healthcare solutions in regulated environments.
- Led and mentored managers, test leads, and engineers across multiple product teams.
- Improved release readiness, defect trends, and test efficiency through process and tooling improvements.
- Built and scaled QA teams supporting large, mission-critical healthcare platforms.
- Established balanced test strategies combining automation, manual, and exploratory testing.
- Drove hiring, performance management, coaching, and career development for QA professionals.
- Partnered with engineering and product leadership to align quality strategy with delivery timelines.
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Developed and implemented strategies for improving patient engagement through technology solutions.
- Mentored junior managers, fostering professional development and enhancing team performance.
Team Lead, Testing
Cerner Corporation
01.2013 - 01.2015
- Led testing across all sales domains supporting complex enterprise workflows
- Executed testing in multi‑tenant environments, ensuring consistency and reliability across customers
- Supported 100+ hospitals, validating functionality across diverse configurations and deployments
- Coordinated testing efforts across production and non‑production environments
- Ensured stability and quality for large‑scale healthcare systems in regulated environments
Support Analyst
Cerner Corporation
2007 - 01.2013
- Investigated and resolved client‑reported issues through ticketing systems and direct customer engagement, collaborating with engineering teams on root‑cause analysis and fixes.
- Supported international French‑speaking customers during sensitive escalations, providing translation and clear communication to ensure successful outcomes.
- Drove customer adoption through on‑site and remote training, supporting 40+ hospitals and ongoing enablement efforts from Kansas City.
Education
Bachelor of Science - Drama and Theatre Arts
Cours Florent
Paris, France2005
High School Diploma -
Lycée Polyvalent Jean Jaurès
Toulouse, France2002
Skills
- Customer Success Leadership
- Quality Assurance Leadership
- Software Testing Strategy
- Enterprise QA & Testing Practices
- Training & Mentorship
- Functional & End‑to‑End Testing
- Test Automation (User‑Focused)
- Test Planning & Quality Standards
- Customer Enablement & Adoption
- Stakeholder & Executive Communication
- Languages: French (Native), English (Fluent) US Citizen
Timeline
Technical Customer Success Manager
Eggplant | Keysight Technologies
01.2022 - Current
Team Lead, Testing
Cerner Corporation
01.2013 - 01.2015
Senior Manager, Testing
Cerner Corporation / Oracle Corporation
2015 - 01.2022
Support Analyst
Cerner Corporation
2007 - 01.2013
Bachelor of Science - Drama and Theatre Arts
Cours Florent
High School Diploma -
Lycée Polyvalent Jean Jaurès