Summary
Overview
Work History
Education
Skills
Timeline
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Blanita Horne

Pageland,SC

Summary

Motivated Assistant General Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Advance Auto Parts
Lancaster, SC
12.2021 - Current
  • Managed and mentored a team of 7, achieving remarkable sales growth while optimizing team performance.
  • Handled scheduling to ensure efficient operations.
  • Expert in office management, planograms, and seasonal sets.
  • Helping customers with their needs.
  • Managed store opening and closing procedures while handling cash deposits for the bank.

Merchandise Manager

Dollar Tree
Indian Land, SC
08.2018 - 10.2021
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Expert in planograms and seasonal sets.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Store Manager

Buford Express
Lancaster, SC
02.2014 - 08.2019
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Operations Manager

Dollar General
Lancaster, SC
11.2016 - 09.2018
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Maintained adequate staffing to meet objectives within budget.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Florence-Darlington Technical College
Florence, SC

Skills

  • Operations Management
  • Employee Relations
  • Workflow Coordination
  • Training and development skill
  • Business Development
  • Business operations knowledge
  • Back office management
  • Office Management
  • MS Office skills
  • Discipline management

Timeline

Assistant General Manager

Advance Auto Parts
12.2021 - Current

Merchandise Manager

Dollar Tree
08.2018 - 10.2021

Operations Manager

Dollar General
11.2016 - 09.2018

Store Manager

Buford Express
02.2014 - 08.2019

Florence-Darlington Technical College

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Blanita Horne