SARAH VIEIRA
New Orleans,LA
Summary
Driven to exceed expectations, I use critical thinking and great customer service at Penske Truck Leasing to enhance fleet utilization and customer satisfaction. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Rental Representative
Penske Truck Leasing
Harahan, LA
09.2022 - Current
- Processed rental transactions, invoice payments, and rewrites efficiently, ensuring accuracy in documentation and timely payment collection.
- Ensuring rental units have up-to-date licensing, registration, and insurance documentation.
- Completing and reconciling daily yard checks with accuracy and efficiency to ensure Penske assets are accounted for; as well as notating which units are present for service, return or sale pending.
- Ensuring that Penske does not lose revenue due to incorrect damage billing, lease sub/extra changes, and fuel.
- Scheduling rental vehicle preventative maintenance with customers to ensure vehicles dependability and safety, and to minimize revenue loss due to maintenance negligence.
- Improved branch revenue through upselling additional rentals to individual customer preferences.
- Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
- Managing branch hikers and travel routes to complete the vehicle transfer from one location to another in a timely fashion, to ensure customers reservations are guaranteed; as well as ensuring units are at the appropriate location for vehicle maintenance and damage.
- Increased customer satisfaction by providing personalized rental solutions and exceptional service.
- Accommodating last minute requests to address needs of customers, achieving customer satisfaction and repeat business.
- Maintaining a friendly and inviting demeanor on the rental counter, contributing to a positive first impression for all customers.
- Developing relationships with local businesses.
- Managing multiple tasks in high-volume environment.
- Collaborating with peers, promoting a positive work environment and enhancing overall performance.
Sales Associate
SalonCentric
Upland, CA / Metairie, LA
10.2018 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning cash, processing payments, and receipts to customers, ensuring accuracy in all financial exchanges.
- Worked to meet or exceed special targets for credit card applications and specific product promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
Education
Cosmetology License -
Adrian's Beauty College of Turlock
Turlock, CA03.2013
High School Diploma -
Turlock High School
Turlock, CA05.2011
Skills
Goal-Oriented
Friendly Customer Service
Eager to Learn
Equipment Knowledge
Critical Thinking
Computer Proficiency
AS400
Qlikview
Microsoft Outlook, Word, Excel
Time Management
Timeline
Senior Rental Representative
Penske Truck Leasing
09.2022 - Current
Sales Associate
SalonCentric
10.2018 - 08.2022
Cosmetology License -
Adrian's Beauty College of Turlock
High School Diploma -
Turlock High School