Summary
Overview
Work History
Education
Skills
Timeline
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SARAH VIEIRA

New Orleans,LA

Summary

Driven to exceed expectations, I use critical thinking and great customer service at Penske Truck Leasing to enhance fleet utilization and customer satisfaction. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Senior Rental Representative

Penske Truck Leasing
09.2022 - Current
  • Processed rental transactions, invoice payments, and rewrites efficiently, ensuring accuracy in documentation and timely payment collection.
  • Ensuring rental units have up-to-date licensing, registration, and insurance documentation.
  • Completing and reconciling daily yard checks with accuracy and efficiency to ensure Penske assets are accounted for; as well as notating which units are present for service, return or sale pending.
  • Ensuring that Penske does not lose revenue due to incorrect damage billing, lease sub/extra changes, and fuel.
  • Scheduling rental vehicle preventative maintenance with customers to ensure vehicles dependability and safety, and to minimize revenue loss due to maintenance negligence.
  • Improved branch revenue through upselling additional rentals to individual customer preferences.
  • Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
  • Managing branch hikers and travel routes to complete the vehicle transfer from one location to another in a timely fashion, to ensure customers reservations are guaranteed; as well as ensuring units are at the appropriate location for vehicle maintenance and damage.
  • Increased customer satisfaction by providing personalized rental solutions and exceptional service.
  • Accommodating last minute requests to address needs of customers, achieving customer satisfaction and repeat business.
  • Maintaining a friendly and inviting demeanor on the rental counter, contributing to a positive first impression for all customers.
  • Developing relationships with local businesses.
  • Managing multiple tasks in high-volume environment.
  • Collaborating with peers, promoting a positive work environment and enhancing overall performance.

Sales Associate

SalonCentric
10.2018 - 08.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning cash, processing payments, and receipts to customers, ensuring accuracy in all financial exchanges.
  • Worked to meet or exceed special targets for credit card applications and specific product promotions.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.

Education

Cosmetology License -

Adrian's Beauty College of Turlock
Turlock, CA
03.2013

High School Diploma -

Turlock High School
Turlock, CA
05.2011

Skills

    Goal-Oriented

    Friendly Customer Service

    Eager to Learn

    Equipment Knowledge

    Critical Thinking

    Computer Proficiency

    AS400

    Qlikview

    Microsoft Outlook, Word, Excel

    Time Management

Timeline

Senior Rental Representative

Penske Truck Leasing
09.2022 - Current

Sales Associate

SalonCentric
10.2018 - 08.2022

Cosmetology License -

Adrian's Beauty College of Turlock

High School Diploma -

Turlock High School

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SARAH VIEIRA