Erica Lomoriello

Worked on cash register, Self checkout lanes, Front end clean up, as well as front end key holder.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Improved efficiency, organized checkout area for optimal workflow.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

• Helped dementia patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their quality of life.
• Provided mobility assistance such as walking and regular exercising.
• Monitored progress and documented patient health status changes to keep care team updated.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
• Delivered exceptional personal care while maintaining dignity for each individual client respecting privacy boundaries at all times.
• Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
• Assisted patients with daily living activities, enhancing their quality of life and promoting independence.

• Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
• Assisted in the implementation of new office policies that led to a more organized workplace environment.
• Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
• Conducted regular quality assurance audits of administrative procedures to identify areas for improvement and ensure adherence to best practices.
• Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
• Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
• Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
• Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided prompt, polite and professional in-person and telephone customer service.
• Updated patient information and insurance details for accurate electronic medical records.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Used [Software] to schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Obtained pre-authorization from insurance companies ahead of medical services.