Blas Ospina
Clermont,FL
Summary
Driven Quick Service Food Server with proven excellence in multitasking and customer service, honed at Walt Disney World Resort and H20 Water Park. Expert in food safety practices and efficient work pace, enhancing service delivery and customer satisfaction. Achieved significant improvements in order fulfillment efficiency, demonstrating strong organizational skills and a commitment to professional appearance and reliability. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service. Dedicated [Job Title] proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders. Outgoing Fast Food Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Quick Service Food Server
Walt Disney World Resort
05.2020 - 04.2024
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Implemented time-saving strategies for more efficient order fulfillment during busy periods.
- Utilized strong interpersonal skills in handling diverse clientele from various age groups, cultural backgrounds, and dietary preferences.
- Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
- Actively participated in community outreach initiatives sponsored by the restaurant, fostering goodwill among local residents.
- Provided support during special events or catering functions, ensuring smooth operations and guest satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Conducted regular inventory checks, optimizing stock levels for consistent product availability.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional service delivery.
- Adhered to stringent food safety protocols, minimizing risk of contamination or spoilage.
- Followed company standard operating procedures consistently to guarantee uniformity across all locations.
- Suggested complementary items to orders to boost sales.
- Documented customer orders and conveyed special requests to kitchen staff.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Participated in weekly team meetings to discuss areas of improvement and implement action plans for better performance.
- Contributed to increased sales by upselling menu items and promoting special offers.
Quick Service Food Server
H20 Water Park
03.2019 - 10.2019
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Collaborated with team members to improve overall service speed during peak hours.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Utilized strong interpersonal skills in handling diverse clientele from various age groups, cultural backgrounds, and dietary preferences.
- Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Implemented time-saving strategies for more efficient order fulfillment during busy periods.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
- Provided support during special events or catering functions, ensuring smooth operations and guest satisfaction.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional service delivery.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Conducted regular inventory checks, optimizing stock levels for consistent product availability.
- Actively participated in community outreach initiatives sponsored by the restaurant, fostering goodwill among local residents.
- Followed company standard operating procedures consistently to guarantee uniformity across all locations.
- Adhered to stringent food safety protocols, minimizing risk of contamination or spoilage.
- Participated in weekly team meetings to discuss areas of improvement and implement action plans for better performance.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Made change and returned correct cash and coin to patrons.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Assisted with preparing salads and cold food items.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Suggested complementary items to orders to boost sales.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Processed orders on POS system and accepted cash and charge payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
Skills
- Excellent customer service
- Strong multitasking
- Efficient Work Pace
- Reliability and punctuality
- Food presentation
- Professional Appearance
- Order Accuracy
- Food safety practices
- Table Bussing
- Customer Service
- Fast and efficient service worker
- Sanitation Procedures
- Cleanliness standards
- Food Preparation
- Cleaning and sanitation
- Reliable and punctual
- Organized multi-tasker
- Money Handling
- Engaging personality
- Organization and Planning
- Safe Food Handling
- Food Safety Compliance
- Customer Response
- Meal Preparation
- Personal hygiene maintenance
Languages
Spanish
Native or Bilingual
Timeline
Quick Service Food Server
Walt Disney World Resort
05.2020 - 04.2024
Quick Service Food Server
H20 Water Park
03.2019 - 10.2019
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