Blathnaid Cipriano
13151 Sw Smalt Lane
Summary
Proven expertise in office administration and customer relations, honed at An Chuirt Hotel and Morans Restaurant. Excelled in streamlining operations and enhancing customer satisfaction through exceptional organizational and time management skills. Achieved significant improvements in efficiency and client service, demonstrating a strong ability to manage multiple tasks and foster team collaboration.
Overview
21
21
years of professional experience
Work History
Receptionist
An Chuirt Hotel
02.2011 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Wait Staff Member
Morans Restaurant
09.1997 - 05.2004
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
Secretarial Studies - Secretary Duties
Letterkenny Regional Technical College
Ireland 05.1993
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Mail handling
- Basic accounting
Timeline
Receptionist
An Chuirt Hotel
02.2011 - 02.2019
Wait Staff Member
Morans Restaurant
09.1997 - 05.2004
Secretarial Studies - Secretary Duties
Letterkenny Regional Technical College
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