Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Blayde Tocci

Greenwood,DE

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

10
10
years of professional experience

Work History

Operations Manager

Diakon Logistics
04.2024 - Current
  • Responsible for ensuring the flow and progression of an operation of 80 plus delivery trucks
  • Duties included in this role: -Monitor key performance indicators, and ensure goals are met or exceeded for the operation
  • Managing and developing a team of eight personnel, with two being promoted during my tenure
  • Spearheaded all recruiting and onboarding for the entire market
  • Created multiple processes to increase efficiency in recruiting and onboarding
  • Ensured all compliance requirements were met with all delivery teams, and independent contractors
  • Assisted in managing the routing of the location and coaching on best practices
  • Assisted in identifying any areas of opportunity in our P&L
  • Fostered and built positive relationships with independent contractors
  • Fostered and built positive relationships with the client (Lowe's)
  • Assisted and handled customer and client escalations, and efficiently and effectively problem-solved
  • Assisted on escalated claims, participating in claims meetings with the client, and coaching contractors, and delivery teams regarding claims prevention
  • Oversaw the morning loadout operation
  • Oversaw the evening check-in operation.

Field Manager

Diakon Logistics-Greenwood
10.2023 - 04.2024
  • Monitored delivery teams, coach and drive performance in areas included but not limited to; -Customer service
  • Proper installation of household appliances
  • On time deliveries
  • Proper protection of items during transport and delivery
  • Developed internal spreadsheets for proper metric tracking and data analytics of delivery performance
  • Worked closely with a large retail client, helping build a rapport and trust with this client
  • Develop and mentor employees across all levels
  • Assisted in raising market level customer service rating from an average rating of 50-65% to 75%-85% average within 3 months of focus
  • Developed and mentored a team of 10 plus employees fostering an understanding of the operation as a whole, and best practices
  • Assisted in working claims from start to finish
  • Worked penalty claims, cargo claims, and property damage claims
  • Partnered with client, customers, contract carriers, and private contractors to resolve claims as quickly and efficiently as possible
  • Conducted field evaluations on delivery teams and coached them on best practices
  • Held meetings with independent contractors, on sustains and improves of performances of their delivery teams
  • Managed large projects in conjunction with Lowe's, independent contractors, site management, and large developers.

Delivery Supervisor

Diakon Logistics
09.2023 - 11.2023
  • Assisted in managing a fleet of independent contractors
  • Held contractors assigned to myself accountable in delivery service, appliance installation, compliance, and assisted the teams and carriers with best practices for claims prevention
  • Assisted in working claims, attending and speaking on claims meetings
  • Partnered with the clients, contractors, and customers with claim investigation and resolution
  • Assisted in running morning loadout operations for the delivery teams
  • Engaged with and developed positive relationships with the clients, contractors, delivery teams, and customers
  • Assisted with customer escalations, and dynamically problem-solved to create quick and efficient solutions
  • Assisted on billing processes with internal software.

Warehouse Supervisor

Diakon Logistics-Greenwood
01.2023 - 09.2023
  • Of crew of 5-20 employees
  • Ensured all inventory is systematically accounted for in Blue Yonder
  • WMS systems
  • Facilitated the load out process for an average of 42 box trucks each morning
  • Sole manager on site for a 12 hour shift ensuring standards, safety, and proper systematic processes are being used to receive, move, or delete inventory
  • Ensured proper order picking for an average of 550 orders a day
  • Assisted with proper compliance process for delivery teams
  • Created and developed needed structure of training, inventory accountability and employee standard and expectations
  • Highly proficient in Microsoft Office
  • Highly proficient in RF gun functions
  • Experienced in cycle counting, inventory auditing and researching lost inventory.

Warehouse Associate

Diakon Logistics-Greenwood
08.2022 - 01.2023
  • Helped ensure all team members are trained properly on how to move products and use scan guns to create and maintain an accurate inventory
  • Competently and accurately ensure a proper load out each night to help foster a successful morning loading for delivery drivers
  • Assist in creating a positive, efficient, and conducive warehouse environment.

Filler Operator

RED GOLD
10.2021 - 08.2022
  • Was in charge of the operation of two ketchup fillers
  • Operated a multitude of machines ranging from empty bottle depalletizers, to ketchup fillers
  • Ensured all work areas were well maintained and cleaned
  • Helped ensure standards for food safety and sanitation were met and maintained throughout my time
  • Worked as a team to ensure maximum productivity throughout the shift.

Shift Leader

Estep & Company
05.2021 - 12.2021
  • Subway shift lead with an exemplary customer satisfaction throughout my time
  • Helped ensured safety standards were enforced throughout my time at this job.

Chemical Biological Radiological Nuclear Specialist

U.S. Army-Fort
05.2015 - 10.2019
  • Was in charge of over ten personnel and ensuring they completed their varying jobs effectively and efficiently
  • Was responsible for the accountability and control of over $200,000 of equipment
  • Resulting in zero loss or damage
  • Was responsible for the accountability and control of all vehicles belonging to the company.

Team Member

Firehouse
08.2014 - 03.2015
  • Performed functions as a cook, cashier, and restocked displays and various machines.

Education

High School Diploma -

Muncie Southside Highschool
Muncie, IN
07-2014

Skills

  • Data Analysis
  • P&L Management
  • Team Building/Leadership
  • Operational Efficiency
  • Performance Management
  • Customer Relationship Management (CRM)
  • Process Improvement
  • Organizational Management
  • Incidents management
  • Microsoft Office expertise
  • Recruiting and Onboarding
  • Delivery Routing

References

References available upon request.

Timeline

Operations Manager

Diakon Logistics
04.2024 - Current

Field Manager

Diakon Logistics-Greenwood
10.2023 - 04.2024

Delivery Supervisor

Diakon Logistics
09.2023 - 11.2023

Warehouse Supervisor

Diakon Logistics-Greenwood
01.2023 - 09.2023

Warehouse Associate

Diakon Logistics-Greenwood
08.2022 - 01.2023

Filler Operator

RED GOLD
10.2021 - 08.2022

Shift Leader

Estep & Company
05.2021 - 12.2021

Chemical Biological Radiological Nuclear Specialist

U.S. Army-Fort
05.2015 - 10.2019

Team Member

Firehouse
08.2014 - 03.2015

High School Diploma -

Muncie Southside Highschool

Similar Profiles

CREATE PROFILE
Blayde Tocci