Blayne Allen
Trumbull,CT
Summary
A proficient System Support Engineer with 6 years of experience using monitoring tools to troubleshoot performance systems and network alerts. A diligent worker with excellent communication and interpersonal skills. Team player who is enthusiastic about expanding knowledge while adding value to the business goals of the organization to which employed. Skilled at mastering new technical concepts quickly, with minimum supervision after being taught. Accustomed to handling sensitive, confidential records. Flexible and adjusts readily to the changing needs of any work environment with a high energy positive attitude
Overview
8
8
years of professional experience
Work History
System Support Engineer
Two Sigma
09.2022 - Current
- Contributed to Desktop and Exchange automation using PowerShell to further simplify support workflows.
- Cerated a Powershell Profile for Service Desk Engineers to gather User/Computer information info quickly.
- Researched and adopted new technologies to add value to existing offerings. (Powershell Universal)
- Reduced downtime for VIP users by providing efficient remote and on-site support services.
- Administration of Jira, Blackberry UEM, SCCM (Packaging)
- Created Extensive Wiki(s) for End-User(s) with video animation to reduce support ticket of new projects ( MS AVD, Teams)
IT operations Analyst
Point 72
01.2019 - Current
- Provided IT operational support to the front office executives, ranging from traders, portfolio managers
- Automated manual tasks using PowerShell to promote efficiency and end user satisfaction
- Daily duties included setting up, repairing, and maintaining desktops, laptops, and managed mobile devices along with troubleshooting windows software: MS Office 0365, Bloomberg, Macabacus, and other proprietary market data/financial software
- Projects include due diligence application and hardware testing along with decommissions of EOL software.
Service Desk Engineer
Netology
04.2017 - 01.2019
- Team Lead assisting the service desk manager maintaining a healthy queue and triaging of ticket based on skill of the desk
- (Autotask) POC for remote\on-site VIP related issues
- Consultant for Gold clients in respect to projects and end-user experience satisfaction
- Resolved issues by using available documentation or creation of documents if documentation was lacking (40 Document + Network diagrams)
- Set/Maintained service desk standards and productivity KPIs (FCRR
- SLA, Sat-Rating, Closed Tickets) via BrightGauge.
IT Operations Specialist -Shipboard (Contract)
Royal Caribbean International
09.2016 - 04.2017
- Escalation points for Agilysys POS system, monitored network traffic via Harris Caprock and O3B HUD
- Ensured Backups meet SOX (Nelsan and Ship-Net backup)
- POC for VIP charters and 3&4 striped shipboard officers 24/7
- Ensured proper installation\provided support for all PC's and peripherals including Ship-Net workstations, internet café workstations (Mac & PC)
- Monitored stateroom equipment for ISE/ITV/Digital Signage.
Support Engineer (Contract)
S7 Technology Group
05.2016 - 09.2016
Education
B.S. Information Technology -
Penn State - Pennsylvania College of Technology
Williamsport, PA05.2016
Skills
- Customer Service
- Active Directory
- Office 0365
- Training
- Interpersonal Communication
- Troubleshooting
- Firewall
- Networking (DNS,DHCP)
- Leadership
- Teamwork
- Scripting (PowerShell)
- Network administration
Awards
Involvement in Architecture, Engineering, Construction (ACE) program Samuel P. Dickinson Award for Excellence in Electronics Projects
Projects
Created a Phishing tool (database driven website) to track internal users who pose a potential threat to companies' security/network. (2017)
Timeline
System Support Engineer
Two Sigma
09.2022 - Current
IT operations Analyst
Point 72
01.2019 - Current
Service Desk Engineer
Netology
04.2017 - 01.2019
IT Operations Specialist -Shipboard (Contract)
Royal Caribbean International
09.2016 - 04.2017
Support Engineer (Contract)
S7 Technology Group
05.2016 - 09.2016
B.S. Information Technology -
Penn State - Pennsylvania College of Technology
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