Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. I'm looking for a company I will not only be valued in but, can grow within to obtain a long lasting and successful career.
Overview
13
13
years of professional experience
Work History
Assistant Line Lead
Quaker Windows And Doors
10.2020 - 07.2023
Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
Followed daily production schedules for organized paper work and on-time deliveries.
Assisted in training new employees and implementing procedural changes.
Communicated shift handover information to keep personnel aware of current tasks.
Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
Benefits Specialist
Aflac/ Worksite Innovations
02.2014 - 09.2020
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Observed strict procedures to maintain data and plan participant confidentiality.
Checked employees' benefits enrollment for accuracy and inputted all data into multiple systems.
Coordinated and conducted employee orientations to promote understanding of coverage and options.
Built relationships with vendors to foster quality service delivery.
Implemented open enrollment system to streamline benefits processes for employees.
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Pack Technician
WinCup
08.2012 - 01.2014
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained quality assurance and customer satisfaction objectives.
Inspected equipment to identify areas of wear or causes of malfunctions.
Observed equipment operation to diagnose and troubleshoot reported issues.
Maintained compliance with regulatory standards and safety requirements.
Pizza Chef
Casey General Store
10.2010 - 05.2012
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Created specialty pizzas to diversify menu and promote restaurant.
Fostered positive working environment through effective communication and time management.
Prepared dough from scratch using old world recipe and added toppings, cheese, and sauce for unique pies.
Coached new workers on store policies, pizza making, and dough preparation.