Blayre Coronado
Senior Client Services Coordinator
Leander,TX
Summary
Successful Client Services Coordinator with 5 years of experience addressing client requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Senior Client Services Coordinator
Navitus Health Solutions
10.2020 - Current
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Client Services Coordinator
Navitus Health Solutions
02.2019 - 10.2020
- Managed Commercial and Medicaid Health Plans.
- Led my team in executing reports and tasks.
- Trained new coordinators with the day to day tasks and reports.
- Prepped meeting agendas for client calls.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped clients every day with positive attitude and focus on customer satisfaction.
Lead Pharmacy Technician
Peoples Pharmacy
08.2013 - 01.2019
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in the system to include current information such as medications and insurance details.
- Counted, measured and compounded medications following standard procedures.
Pharmacy Technician
Specialty Compounding
02.2010 - 08.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelors of Business Administration in Management - Business Management
Texas State University
San Marcos, TX12.2005
Pharmacy Technician Certification Board (PTCB) -
Certified Pharmacy Technician (CPhT)
Austin, TX 05.2001 -
Skills
Decision-Making Capabilities
undefinedTimeline
Senior Client Services Coordinator
Navitus Health Solutions
10.2020 - Current
Client Services Coordinator
Navitus Health Solutions
02.2019 - 10.2020
Lead Pharmacy Technician
Peoples Pharmacy
08.2013 - 01.2019
Pharmacy Technician
Specialty Compounding
02.2010 - 08.2013
Pharmacy Technician Certification Board (PTCB) -
Certified Pharmacy Technician (CPhT)
05.2001 -
Bachelors of Business Administration in Management - Business Management
Texas State University
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