Blayze Leland
East Berlin,PA
Summary
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication with technicians, customer service, problem-solving and planning abilities.
Overview
13
13
years of professional experience
Work History
Shop Foreman
Freightliner Of York
York, PA
10.2022 - Current
- Increased shop efficiency and productivity by implementing streamlined processes.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Safeguarded workplace safety through strict adherence to safety protocols.
- Managed a team of technicians, fostering a positive work environment that encouraged professional growth and development.
- Contributed to budget management by tracking expenses, reducing waste, and optimizing resource allocation.
- Coordinated with the parts department to ensure timely completion of projects and smooth communication between teams.
- Addressed customer concerns in a timely manner, upholding the company's reputation for excellent customer service.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
Sales Assistant
Snap On Tools
Dillsburg, PA
11.2017 - 10.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Ensured all payments for products to be collected in a timely fashion.
- Handled customer warranty and tool repairing concerns.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Operated daily a 22 foot box van, Obtaining licensing and adhering to all state laws.
Automotive Mechanic
PDK Automotive
Dover, PA
03.2017 - 11.2017
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
- Reduced downtime for customers by completing automotive repairs in a timely manner.
- Performed Pennsylvania state Inspections and Emissions testing.
- Stayed up-to-date on industry advancements through regular participation in training programs and workshops.
- Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
Service Advisor
Diesel Pro
Glen Rock, PA
05.2016 - 03.2017
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Sales Assistant
Snap On Tools
York, PA
01.2014 - 05.2016
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Ensured all payments for products to be collected in a timely fashion.
- Handled customer warranty and tool repairing concerns.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Operated daily a 20 foot box van, Obtaining licensing and adhering to all state laws.
Cashier
Giant Food Stores
Manchester, PA
06.2011 - 03.2014
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Automotive Technology
York County School of Technology
York, PA06.2013
Skills
- Team Management
- Deadline Management
- Operational Efficiency and Productivity
- Workplace Safety
- Cross-functional Collaboration
- Staff Training
- Product Inspection
- Task Delegation
References
References available upon request.
Timeline
Shop Foreman
Freightliner Of York
10.2022 - Current
Sales Assistant
Snap On Tools
11.2017 - 10.2022
Automotive Mechanic
PDK Automotive
03.2017 - 11.2017
Service Advisor
Diesel Pro
05.2016 - 03.2017
Sales Assistant
Snap On Tools
01.2014 - 05.2016
Cashier
Giant Food Stores
06.2011 - 03.2014
Automotive Technology
York County School of Technology