
Motivated and dependable security-minded worker with experience in event security, traffic flow, customer service, and fast-paced public environments. Skilled at staying calm under pressure, observing details, communicating clearly, and handling difficult situations with professionalism. Looking to grow long term in security at Sutter Health and bring consistency, reliability, and a strong work ethic to the team. Currently completing requirements for the PSO license.
• Guided vehicles safely and managed traffic flow
• Gave lot updates and accurate info to supervisors
• Helped visitors with directions and questions
• Handled booths, gates, and entrances independently
• Kept walkways and vehicle areas safe
• Managed overflow instructions during busy periods
• Performed bag checks, entry screening, and guest verification
• Controlled access for VIP and restricted areas
• Assisted with crowd safety and supported staff during incidents
• Reported situations clearly to supervisors
• Stayed alert during long shifts and large events
• Worked multiple posts requiring awareness, communication, and patience
• Checked in families, processed payments, and updated accounts
• Handled front desk independently during busy hours
• Resolved customer issues quickly and professionally
• Communicated clearly with parents, students, and staff
• Maintained accurate records and followed company procedures
• Utilize CRM systems to track and manage customer interactions effectively.
• Assisted in training new team members on service protocols and system usage.
Situational awareness
Observing & reporting
Access control
Conflict de-escalation
Staying calm under pressure
Quick decision-making
Emergency awareness
Crowd management
Traffic control
Communication
Customer service
Problem solving
• PSO (Proprietary Private Security Officer) application — Completed
• LiveScan — Completed