Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Joseph Fazzio
05.2017 - 11.2023
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Offered advice and assistance to customers, paying attention to special needs or wants.
Processed customer service orders promptly to increase customer satisfaction.
Lead Farm Hand
Risen Son Ranch
09.2011 - 01.2017
Increased overall productivity with precise planning and execution of daily tasks across various aspects of farming operations.
Organized supply chain logistics, coordinating deliveries of essential materials such as feed, seeds, and equipment parts to maintain smooth operations.
Assisted in the safe transportation of livestock from one location to another, minimizing stress on the animals.
Contributed to a clean and organized work environment by keeping barns, pens, and other areas free from debris and hazards.
Aided in farm record-keeping tasks such as tracking animal births, vaccinations, and feed consumption for optimal resource management.
Enhanced livestock health through regular feeding, cleaning, and monitoring of animals for signs of illness or injury.
Medical Receptionist
Hess Foot And Ankle
02.2009 - 09.2011
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Organized paperwork such as charts and reports for office and patient needs.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Performed various administrative tasks by filing, copying and faxing documents.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Regulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery CenterRegulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery Center