Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Kline

Miami Gardens,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Joseph Fazzio
05.2017 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Lead Farm Hand

Risen Son Ranch
09.2011 - 01.2017
  • Increased overall productivity with precise planning and execution of daily tasks across various aspects of farming operations.
  • Organized supply chain logistics, coordinating deliveries of essential materials such as feed, seeds, and equipment parts to maintain smooth operations.
  • Assisted in the safe transportation of livestock from one location to another, minimizing stress on the animals.
  • Contributed to a clean and organized work environment by keeping barns, pens, and other areas free from debris and hazards.
  • Aided in farm record-keeping tasks such as tracking animal births, vaccinations, and feed consumption for optimal resource management.
  • Enhanced livestock health through regular feeding, cleaning, and monitoring of animals for signs of illness or injury.

Medical Receptionist

Hess Foot And Ankle
02.2009 - 09.2011
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

High School Diploma -

Woodstown High School
Woodstown, NJ
06.2000

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Professional telephone demeanor
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data Collection
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability

Timeline

Customer Service Representative

Joseph Fazzio
05.2017 - 11.2023

Lead Farm Hand

Risen Son Ranch
09.2011 - 01.2017

Medical Receptionist

Hess Foot And Ankle
02.2009 - 09.2011

High School Diploma -

Woodstown High School
Stephanie Kline