Blen Alemayehu
New York,New York
Summary
Enthusiastic and customer-focused professional with a strong background in sales and customer relations, seeking a retail sales position in a dynamic clothing store to utilize my excellent communication skills and fashion sense to create positive shopping experiences and drive sales.
Overview
10
10
years of professional experience
Work History
Server/ Host
Santiago Restaurant
09.2021 - 09.2022
- Greet and seat guests courteously, providing menus and explaining daily specials
- Collaborate effectively with the kitchen and bar staff to ensure timely service
- Set and reset dining areas, ensuring tables are properly arranged and clean for the next guests
Sales Associate
South Dekalb Mall
Decatur, GA
07.2017 - 04.2019
- Delivered personalized shopping experiences to customers, maintaining a 98% satisfaction rating
- Assisted in product placement and merchandising, ensuring a visually appealing store layout
- Processed transactions efficiently, handling cash, credit, and returns while ensuring accuracy
- Upsold complementary items to enhance the customer shopping experience, consistently exceeding weekly sales targets by 20%
Front Desk Attendant
Sheraton Hotel / Hotel Vetro
08.2015 - 10.2016
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Resolved guest complaints by addressing issues with rooms promptly
- Attended staff meetings and brought issues to the attention of upper management
Marketing Manager and Event Coordinator
Southeastern Louisiana University
08.2012 - 05.2015
- A team of 25 professionals led special projects and daily operations
- Assisted senior leadership in managing all aspects of operations
- Responsible for creating and updating department calendars that outline key activities and events
- Helped with departmental allocations as well as plan and coordinate on-site games using our Lions fan experience portfolio
Server
Memphis BBQ
06.2014 - 08.2014
- Maintain a deep knowledge of the menu, including ingredients, preparation methods, and allergen information
- Maintain a positive attitude, even during high-stress situations, to create a pleasant dining environment
Education
Bachelor of Science - Biology
Southeastern Louisiana University
Hammond, LA05-2015
Skills
- Excellent Customer Service & Communication
- Merchandising & Inventory Management
- Point of Sale (POS) System Proficiency
- Fashion Knowledge & Trend Awareness
- Team Collaboration & Adaptability
- Sales Techniques & Upselling
Hobbies and Interests
- Sports (Football)
- Traveling
- Interior Design
References
Available upon request.
Timeline
Server/ Host
Santiago Restaurant
09.2021 - 09.2022
Sales Associate
South Dekalb Mall
07.2017 - 04.2019
Front Desk Attendant
Sheraton Hotel / Hotel Vetro
08.2015 - 10.2016
Server
Memphis BBQ
06.2014 - 08.2014
Marketing Manager and Event Coordinator
Southeastern Louisiana University
08.2012 - 05.2015
Bachelor of Science - Biology
Southeastern Louisiana University
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