Blen Hussain

• Operational Management: Directed daily store operations, including recruiting, hiring, scheduling, and payroll. Enhanced store performance by 20% through effective 3-6 month planning and robust loss prevention training and strategies, serving as acting store manager for a combined total of 5 months.
• Policy and Financial Oversight: Developed and implemented operational policies, resulting in a 5% increase in efficiency. Managed departmental budgets, achieving cost reductions while exceeding sales goals and maintaining financial targets.
• Team Leadership and Development: Led and mentored a team of 30+ staff, increasing employee retention by 25%. Conducted performance audits, provided and solicited constructive feedback, and resolved conflicts, enhancing team effectiveness and generating positive customer service feedback.
• Customer and Inventory Management: Addressed customer issues, enhancing satisfaction scores by 18%. Forecasted demand and managed inventory, improving stock efficiency by 12%, and strategically utilizing extra payroll for merchandising and store cleanliness maintenance.

• Store Launch Management: Successfully led the opening of a new DD's Discounts store in Oklahoma, overseeing all aspects of the launch and executing a grand opening event that attracted over 500 customers, ensuring strict adherence to brand standards and operational procedures.
• Recruiting and Training: Conducted 40+ interviews to hire the management team and over 300 interviews to recruit retail associates. Led the onboarding of a team of 40+ employees and validated the training process to ensure they were prepared for efficient store operations and exceptional customer service.
• Operational and Budget Oversight: Managed store setup, including layout design, inventory stocking, and equipment installation, while developing and adhering to opening budgets to control costs and optimize resources.
• Marketing and Performance Monitoring: Drove traffic with grand opening events, achieved over $250,000 in sales within the first few months in a town of approximately 90,000, and managed exceptionally high shrink, while promptly addressing performance issues.
• Reason for Leaving: Left position due to personal reasons, including a family emergency.

• Promoted to Front End Supervisor within 3 months of starting as a Retail Associate, recognized for exceptional performance and leadership potential.
• Managed front-end operations, including cashiers, and ensured exceptional and fast customer service standards while implementing operational improvements.
• Trained and mentored new staff using company training strategies, providing support, feedback, and 30-day check-ins to enhance team efficiency and foster a positive work environment, thereby boosting customer satisfaction.

• Reception & Administrative Support: Greeted visitors, answered calls, scheduled appointments, and managed supplies. Handled data entry, filing, and document preparation.
• Office Management & Coordination: Managed conference room reservations, setup for meetings, and equipment maintenance. Responded to inquiries, verified visitor IDs, and assisted with special projects.

• Led a team of resident assistants, managed residence hall operations, and organized programs to boost student engagement.
• Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

Assisted incoming students with their transition to college, offering advice and resources to support their academic and social success.