Blendi Bardhi
Pittsburgh,PA
Summary
Experienced hospitality professional with a strong focus on maintaining high standards of service and business etiquette. Proven ability to listen attentively to guest needs and respond promptly to concerns. Recognized for reliability and punctuality, consistently prepared for work responsibilities.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Marriott Pittsburgh City Center
Pittsburgh, PA
07.2024 - Current
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Processed payments, cashiering duties and credit card transactions accurately.
- Arranged special accommodations for guests to enhance visitor experiences.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Tracked inventory of supplies needed for the front desk area.
- Monitored staff performance and provided feedback when necessary.
- Monitored reservations to track incoming parties and special events.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Facilitated successful front desk operations for high-volume hotel.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Guided employees in handling difficult or complex problems.
- Monitored the front desk staff to ensure proper customer service was provided.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Front Desk Agent
Scott Enterprises Peek N Peak
Clymer, NY
01.2023 - 06.2025
- Addressed customer needs in a timely manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Arranged tours, taxis or restaurant reservations for customers.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Verified customer credit to establish payment method for accommodations.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Managed cash drawer responsibly throughout shift.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Inputted guest information into computer system accurately and securely.
Sales Manager
IP-KOS
Gjakova, Kosovo
10.2021 - 07.2022
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Researched competitors' activities and products to uncover new trends
- Created invoices for clients
- Helped Costumers with company app installation
Sales and Procurement
Valoni Impex LTD
Gjakova, Kosovo
07.2018 - 09.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Built and maintained professional relationships with clients and co-workers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
English Language Interpreter
NOA Translations
Gjakova, Kosovo
08.2015 - 06.2018
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Proofread, edited and improved documents of different sizes.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Gas Station Manager
Make Up Group
Gjakova, Kosovo
10.2011 - 06.2015
- Eased team transitions and new employee orientation through effective training and development.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Built loyal account base and long-term business relationships
- Monitored 10 employees' day-to-day activities and made plans to rectify issues.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drafted invoices for completed work.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Southwestern Academy
San Marino, CAAssociate of Science - Agricultural Business And Management
Dimitris Perrotis College of Agricultural Studies
ThessalonikiNo Degree - Summer School
University of Oslo
Oslo, NorwayBachelor of Arts - Public Administration
AAB College
Pristina, KosovoMaster of Arts - Public Administration
AAB College
Prishtina KosovoSkills
- Relationship building
- Time management
- Product and service sales
- Sales presentations
- Territory Management
- Trained in consumer marketing
- Cultural Awareness
- Attention to detail
- Front desk operations
- Customer service
- Inventory management
- Conflict resolution
- Reservation management
- Employee training
- Communication skills
- Team building
- Task delegation
Timeline
Front Desk Supervisor
Marriott Pittsburgh City Center
07.2024 - Current
Front Desk Agent
Scott Enterprises Peek N Peak
01.2023 - 06.2025
Sales Manager
IP-KOS
10.2021 - 07.2022
Sales and Procurement
Valoni Impex LTD
07.2018 - 09.2021
English Language Interpreter
NOA Translations
08.2015 - 06.2018
Gas Station Manager
Make Up Group
10.2011 - 06.2015
High School Diploma -
Southwestern Academy
Associate of Science - Agricultural Business And Management
Dimitris Perrotis College of Agricultural Studies
No Degree - Summer School
University of Oslo
Bachelor of Arts - Public Administration
AAB College
Master of Arts - Public Administration
AAB College
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