Blendi Qela
Queens,NY
Summary
These past 3 years and a half I’ve been working on the restaurant business in New York City, I climbed up the ladder very quickly from busboy to runner and waiter based on my english knowledge and after that the restaurant knowledge. I will bring to the table a passionate person who loves what he does when it is valued, love to make people’s day that some how reflects back to me too. I am a great teamwork player when everybody is working hard I will work even harder that’s my competitive spirit.
Friendly Waiter with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
3
3
years of professional experience
Work History
Waiter/Bartender
Ramerino Prime Restaurant / A to Z Rooftop
Manhattan, NY
07.2023 - Current
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Made sure to fulfill all kinds of needs that the costumers might have has.
- Quick, reliable, and very efficient on the floor.
- Team work engagement skills
- Monitored wait staff performance and provided feedback when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Supervised busboys to ensure proper cleaning of tables between guests.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Performed regular inventory checks on supplies such as napkins, utensils, condiments., ordering additional supplies as needed.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Busboy/Food Runner
Trattoria L’incontro
Queens, NY
10.2022 - 07.2023
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Busboy/Food Runner
Social Sojourn
Manhattan, NY
06.2022 - 09.2022
- Greeted customers and provided menus to guests.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Replenished beverages throughout meal service as needed.
- Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Environmental And Agriculture Science
International Business College of Mitrovica
Kosovo04-2024
Skills
- Table Service Expertise
- Resourceful And Reliable
- Team Training And Development
- Staff Monitoring
- High-Volume Dining
- Glassware Polishing
- Customer Service
- Proper Table Setup
- Efficient Service
- Organization And Efficiency
- Teamwork And Collaboration
- Passion For Customer Satisfaction
- Menu Preparation
- Service Prioritization
Hobbies
Singing, songwriting, playing guitar, basketball, football(soccer), volleyball, pickleball, hiking, cycling, skiing.
Timeline
Waiter/Bartender
Ramerino Prime Restaurant / A to Z Rooftop
07.2023 - Current
Busboy/Food Runner
Trattoria L’incontro
10.2022 - 07.2023
Busboy/Food Runner
Social Sojourn
06.2022 - 09.2022
Bachelor of Science - Environmental And Agriculture Science
International Business College of Mitrovica