Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bleona Paloja

Boston,MA

Summary

Dynamic and results-oriented professional with a proven track record at Marriott, excelling in guest relations and reservation management. Skilled in multitasking and verbal communication, adapt at enhancing customer satisfaction and streamlining operations. Recognized for exceptional service and a team player mentality, consistently delivering beyond expectations.

Overview

4
4
years of professional experience

Work History

Host

Omni Hotels & Resorts
Boston, MA
11.2024 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed dining room layout to maximize efficiency of staff members.
  • Processed payments from customers using a POS system.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Guest Service Representative

Marriott
Brookline, MA
01.2023 - 11.2024
  • Answered incoming calls from guests seeking reservations or general information.
  • Promoted loyalty programs to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Assisted guests with check-ins and check-outs in a timely manner.

Front Desk Receptionist

Oakley Country Club
Watertown, MA
03.2022 - 12.2022
  • Compiled and prepared reports and documents as requested.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Managed company calendar and scheduled events.
  • Signed for packages, recorded deliveries and distributed to personnel.

Barista

Starbucks
Everett, MA
07.2021 - 02.2022
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Education

BBA - Marketing

University of Massachusetts, Boston
Boston, MA
06-2026

Skills

  • Guest relations
  • Adaptable to change
  • Verbal and written communication
  • Multitasking proficiency
  • Event planning assistance
  • Exceptional communication
  • Customer service
  • Team player mentality
  • Task prioritization
  • Sales strategies

Languages

English
Native/ Bilingual
Albanian
Professional

References

References available upon request.

Timeline

Host

Omni Hotels & Resorts
11.2024 - Current

Guest Service Representative

Marriott
01.2023 - 11.2024

Front Desk Receptionist

Oakley Country Club
03.2022 - 12.2022

Barista

Starbucks
07.2021 - 02.2022

BBA - Marketing

University of Massachusetts, Boston

Similar Profiles

CREATE PROFILE
Bleona Paloja