Joshua Meyer
Harker Heights,TX
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Currently pursuing a full-time role that presents professional challenges and allows leveraging interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Information Technology Support Technician
Anthology Inc
06.2018 - Current
- Monitored system performance and identified potential issues before they impacted users
- Collaborated with cross-functional teams to ensure systems were properly maintained and updated
- Implemented a backup and disaster recovery plan that ensured data was securely backed up and could be quickly restored in the event of an outage
- Maintained customer satisfaction with each client, and strived to increase satisfaction with each call
- Maintained Adherence of schedule and proper handle times of calls with clients
- Performed account management such as Multifactor Authentication account changes, password resets, and account creation and activation
- Created detailed documentation of each call and issue, escalating to proper teams in the event that the issue could not be resolved
- Maintained communication with multiple groups to ensure problems were resolved quickly
- Performed software install and updates for clients, utilizing remote software for client managed hardware
- Provided Microsoft Azure Administrative assistance, such as with Microsoft MFA, Password Resets, account information updates, and account creation.
- Streamlined technology support processes for increased efficiency and faster response times.
- Maintained both inbound calls and inbound online chats for clients.
- Expedited issue resolution with thorough diagnostic testing methods before escalating problems to higher-level support staff.
Insulation Installer
Johnsons Insulation
01.2017 - 01.2018
- Installed various forms of insulation to create thermal barriers
- Installed drywall and insulation, ensuring high-quality workmanship and adherence to building codes
- Operated and Maintained company vehicles
- Loaded and transported materials from warehouse to job site quickly and efficiently
- Maintained paperwork for each job site for materials brought and used
- Inspected job sites for high-quality workmanship
- Removed insulation from both wall and ceiling to allow for the application of newer, up to date materials.
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Maintained cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
- Worked with variety of insulation material types in residential and commercial settings.
- Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
Retail Salesworker
Reliant Energy
01.2016 - 01.2017
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Provided personalized recommendations based on customer preferences or specific needs.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Walmart Associate
Wallmart
01.2015 - 01.2016
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Conducted regular price checks to ensure accuracy in pricing for customers.
Customer Service Representative
CEFCO Convenience Stores
01.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Proactively communicated with management regarding supply needs; minimizing operational interruptions.
- Performed routine inspections of fuel pumps, ensuring proper functioning and adherence to safety standards.
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
- Assisted in inventory management, resulting in optimized stock levels and reduced waste.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Assisted in maintaining back room operations by unloading deliveries.
- Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School -
Rosebud-Lott High School
06.2010
Skills
- Active Directory Management
- Ticketing system proficiency
- Remote Support
- IT Asset Management
- Help Desk Experience
- Software Installation
- Continuous Improvement Mindset
- Critical Thinking
Personal Information
- Date of Birth: 06/30/1992
- Driving License: Class C
Industry
Information Technology
Languages
English
Native or Bilingual
Timeline
Information Technology Support Technician
Anthology Inc
06.2018 - Current
Insulation Installer
Johnsons Insulation
01.2017 - 01.2018
Retail Salesworker
Reliant Energy
01.2016 - 01.2017
Walmart Associate
Wallmart
01.2015 - 01.2016
Customer Service Representative
CEFCO Convenience Stores
01.2013 - 01.2015
High School -
Rosebud-Lott High School
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