Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BLERINA NELAJ

BLERINA NELAJ

Bethesda,MD

Summary

Dedicated professional specializing in cash management and regulatory compliance. Proven expertise in financial analysis and customer service, ensuring precise transactions and elevated client satisfaction. Strong ability to streamline processes and enhance operational efficiency.

Overview

3
3
Languages
21
21
years of professional experience

Work History

Part time Financial and Banking Assistance

Usalb Invest Inc
Houston, Texas
01.2020 - 12.2025
  • Oversaw invoice payments and bank line of credit in compliance with company policies.
  • Oversaw cash handling and credit card transactions for restaurants using Clover app, ensuring accurate financial records.
  • Generated weekly payroll reports for payroll accounting purposes, supporting overall accounting functions.
  • Deposited cash at banks twice weekly to ensure liquidity.

Manager banking accounts and International account

IDEA TEL
TIRANA, ALBANIA
01.2015 - 02.2020
  • Managed company credit line, optimizing financial resources to support operational needs.
  • Reviewed and approved banking transactions, ensuring compliance with regulations and minimizing risk.
  • Verified compatibility between invoicing and received payments to maintain accurate records.
  • Collaborated with finance department to prepare accurate year-end balance sheet, enhancing financial reporting.

VIP BANKING CUSTOMER SERVICE

Credins Bank
TIRANA, ALBANIA
05.2006 - 01.2015
  • Resolved customer issues through knowledgeable, friendly service, contributing to high satisfaction levels.
  • Delivered exceptional service via face-to-face interactions and phone conversations.
  • Identified customer needs efficiently, improving overall service delivery.
  • Recognized by management for outstanding customer service contributions.
  • Collaborated with cross-functional teams, supporting achievement of organizational objectives.
  • Supported colleagues with guidance to foster a collaborative work environment.

Cash Handling Specialist

Credins Bank
TIRANA, ALBANIA
05.2005 - 05.2006
  • Processed customer transactions with accuracy and efficiency, enhancing client satisfaction within banking systems.
  • Processed transactions within regulatory guidelines, ensuring compliance and mitigating risk.
  • Managed client account inquiries and effectively resolved issues, improving customer service experience.
  • Assisted in the development of operational procedures and policies.

Education

BBA - Business Management

UNIVERSITETI KRISTAL
TIRANA
08-2014

High School Diploma -

HIGH SCHOOL PETRO NINI LUARASI
TIRANA
06-2002

Skills

  • Financial reporting
  • Invoice management
  • Invoice reconciliation
  • Cash management
  • Transaction monitoring
  • Regulatory compliance
  • Compliance auditing
  • Cash handling
  • Customer service

Languages

Albanian
Native/ Bilingual
Italian
Professional
English
Professional

Timeline

Part time Financial and Banking Assistance

Usalb Invest Inc
01.2020 - 12.2025

Manager banking accounts and International account

IDEA TEL
01.2015 - 02.2020

VIP BANKING CUSTOMER SERVICE

Credins Bank
05.2006 - 01.2015

Cash Handling Specialist

Credins Bank
05.2005 - 05.2006

BBA - Business Management

UNIVERSITETI KRISTAL

High School Diploma -

HIGH SCHOOL PETRO NINI LUARASI
BLERINA NELAJ