Bless McCrary
Sacramento,CA
Summary
Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
CEO
Prestige BnB LLC.
01.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
- Developed key operational initiatives to drive and maintain substantial business growth
- Enhanced brand reputation with effective marketing campaigns and public relations efforts
- Streamlined reservation processes for improved efficiency, resulting in higher occupancy rates
- Provided ongoing support and mentorship for staff members, fostering a culture of continuous learning and professional development
- Trained staff members in exceptional customer service techniques, creating a welcoming atmosphere for all guests
- Enhanced guest satisfaction by providing personalized customer service and addressing individual needs
Regional Property Manager
Advent Properties, Inc
07.2022 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently
Senior Leasing Consultant/Assistant Property Manager
Mosser Companies
01.2020 - 04.2022
- Market multiple properties to local and relocating prospective tenants, employ diverse property sales tactics, and consistently exceed closing goals with an average 73% conversion ratio
- Own prospect experience: conduct tours, assist with applying, screening, and inspections to facilitate smooth move-in processes
- Partner with investors and owners on evaluating and pricing units to maintain a competitive edge within the current market
- Mentor, develop, and supervise Jr
- Agents from onboarding throughout training period
- Create and maintain personal calendar- including meetings with agents, property managers and maintenance
- Retained excellent client satisfaction ratings through outstanding service delivery
- Attended advanced training sessions and conferences to increase product knowledge and productivity
On-Site Property Manager
Advent Property Management
02.2016 - 01.2022
- Oversee monthly, quarterly, and annual operating budget including recovery, stability, and projection
- Create invoices and purchase orders
- Aggressively pursue delinquencies by phone, email, and door knocking, as well as issuing 3-day notices
- Maintain operational facilities by organizing regular maintenance, major repairs, and capital improvement projects
- Manage all aspects of customer service including client relations, touring, preparing leases and renewal notices, and resolving resident issues
- Minimize vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Keep meticulous records of all correspondence between management and tenants, and uphold fair housing standards
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
Customer Service Representative
Golden 1 Credit Union
03.2013 - 02.2016
- Resolved customer complaints and addressed emergency requests and needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Education
AA Degree - Communications
Sacramento City College
Sacramento, CAReal Estate License -
Kaplan Real Estate School
Skills
- Delinquency collection
- Issuing 3-day notices
- Performing evictions
- Staff management
- Curb appeal
- Property value
- Real estate networking
- Proficient in Yardi
- Proficient in RentCafe
- Proficient in Knock
- Proficient in MS Office
- Proficient in G Suite
- Proficient in Jira
- Proficient in Smartsheet
- Social media marketing
- ILS marketing
- Experience with third party guarantors
- Experience with subsidies
- Customer service
- Sales experience
- Property management
- Hospitality
- Retail
- Contract negotiating
- Contract signing
- Training
- Mentoring
- Motivating
- Business acumen
- Conflict resolution
- Employee metrics
- Knowledgeable in Fair Housing policies
- Multitasking
- Fast paced environments
- Client relationship building
- Employee relationship building
- Communication skills
- Organizational skills
- Interpersonal communication
- Empathetic approach
- Progress monitoring
- Skill development
- Role modeling
- Positive reinforcement
- Goal setting
- Teamwork
- Collaboration
Accomplishments
- 2021 San Francisco Apartment Association Nominee for Outstanding Performance for Leasing Agent
- Recipient of 2021 Mosser Companies, Employee Spotlight, Leasing Agent
Mediaandreviews
- Linkedin.com/in/bless-0b34181bamccrary-
- Www.mosserliving.com/community/employee-spotlight-bless-mccrary-senior-leasing-consultant/
- Www.yelp.com/biz/mosser-companies-san-francisco?q=bless
Affiliations
- Roseville Chamber of Commerce Member
- NAREB Affiliate
Timeline
CEO
Prestige BnB LLC.
01.2023 - Current
Regional Property Manager
Advent Properties, Inc
07.2022 - Current
Senior Leasing Consultant/Assistant Property Manager
Mosser Companies
01.2020 - 04.2022
On-Site Property Manager
Advent Property Management
02.2016 - 01.2022
Customer Service Representative
Golden 1 Credit Union
03.2013 - 02.2016
Real Estate License -
Kaplan Real Estate School
AA Degree - Communications
Sacramento City College
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