Hi, I’m
Bless McCrary
Property Management
San Francisco,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and property management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
years of professional experience
1
Certification
Work History
Mosser Companies
Senior Leasing Consultant/Assistant Property Manager
02.2021 - Current
Job overview
- Market multiple properties to local and relocating prospective tenants, employ diverse property sales tactics, and consistently exceed closing goals with an average 73% conversion ratio
- Own prospect experience: conduct tours, assist with applying, screening, and inspections to facilitate smooth move-in processes
- Partner with investors and owners on evaluating and pricing units to maintain a competitive edge within the current market
- Mentor, develop, and supervise Jr. Agents from onboarding throughout training period
- Create and maintain personal calender- including meetings with agents, property managers and maintenance.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Advent Property Management
On-Site Property Manager
02.2016 - 01.2022
Job overview
- Oversee monthly, quarterly, and annual operating budget including recovery, stability, and projection
- Create invoices and purchase orders
- Aggressively pursue delinquencies by phone, email, and door knocking, as well as issuing 3-day notices
- Maintain operational facilities by organizing regular maintenance, major repairs, and capital improvement projects
- Manage all aspects of customer service including client relations, touring, preparing leases and renewal notices, and resolving resident issues
- Minimize vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Keep meticulous records of all correspondence between management and tenants, and uphold fair housing standards.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
Golden State Warriors
Suite Attendant
03.2018 - 01.2022
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provide superior service and customized catering for guest's in private suites.
Oakland Athletics
Suite Attendant
03.2017 - 01.2022
Job overview
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained current product knowledge to meet customer needs and increase sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provide superior service and customized catering for guest's in private suites.
- Follow proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs
and UPCs. - Follow all cash handling procedures; Understand, meet and exceed regional cashier variance policy (CVP).
Bath And Body Works, Limited Brands
Hiring Sales Manager
07.2013 - 01.2017
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Verizon Wireless
Sales Associate Specialist
06.2010 - 05.2013
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
Skills
- Delinquency collection, issuing 3-day notices, performing evictions
- Staff management including timecards, performance, and reviews
- Curb appeal and property value
- Well-developed network of real estate professionals
- Proficient in Yardi: RentCafe, Knock, MS Office, G Suite, Jira, Smartsheet, and social media and ILS marketing
- Hands on experience working with third party guarantors and subsidies
- Over a decade of customer service and sales experience including property management, hospitality, and retail
- Contract negotiating and signing
- Training, mentoring, and motivating
- Strong business acumen with emphasis on development and conflict resolution
- Creating and overseeing employee metrics
- Knowledgeable in Fair Housing policies
- Great ability to multitask and thrive in fast paced environments
- Exceptional client and employee relationship building
- Great communicator and organizational skills
Certification
2021 San Francisco Apartment Association Nominee for Outstanding Performance for Leasing Agent
Recipient of 2021 Mosser Companies, Employee Spotlight, Leasing Agent
Additional Information
AA Degree, Communications
Sacramento City College - Sacramento, CA
Real Estate License
Kaplan Real Estate School - Online
Timeline
Senior Leasing Consultant/Assistant Property Manager
Mosser Companies
02.2021 - Current
Suite Attendant
Golden State Warriors
03.2018 - 01.2022
Suite Attendant
Oakland Athletics
03.2017 - 01.2022
On-Site Property Manager
Advent Property Management
02.2016 - 01.2022
Hiring Sales Manager
Bath And Body Works, Limited Brands
07.2013 - 01.2017
Sales Associate Specialist
Verizon Wireless
06.2010 - 05.2013
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