Summary
Overview
Work History
Education
Skills
Timeline
Generic

BLESSED BLACKWELL

Rawlins ,WY

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged teamwork and problem-solving skills in various times of my life. My experience spans diverse roles, from delivery driving to data entry, consistently achieving objectives with a positive attitude and attention to detail. I'm a hardworking and motivated individual seeking employment with a growing company. Ready to utilize my skills and passion to further the mission of the company. I am always ready to learn as well as being versed in leadership roles. I believe the key to a successful business is not only to meet the customer's needs, but rather to exceed it.

Overview

25
25
years of professional experience

Work History

Delivery Driver

Spark/Doordash/Instacart
02.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Front Desk Night Auditor

Comfort Inn & Suites
04.2020 - 02.2021
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.

Truck Service Advisor

Travel Centers of America
03.2019 - 01.2020
  • Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
  • Coordinated inventory management activities to minimize stockouts while avoiding excess backstock levels on high-demand parts or supplies.
  • Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
  • Served as a liaison between the service department and sales team, collaborating on strategies to increase overall shop performance.
  • Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.

Server

Denny's
03.2018 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Night Auditor

Baymont Inn & Suites
03.2012 - 12.2012
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.

Server

Travel Centers of America
05.2010 - 04.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

South Sea Chinese Restaurant
01.2009 - 03.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Laborer

Gregory & Cook Pipeline
07.2008 - 12.2008
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Performed general housekeeping and cleaning tasks.
  • Supported construction projects by assisting equipment operators on the right of way production and manual labor tasks.

Cocktail Server

Sidelines
06.2006 - 09.2008
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Third Party Customer Care

Boise Cascade Office Products
09.2005 - 07.2007
  • In this call center environment, I maintained detailed knowledge of each client's unique requirements and expectations, ensuring customized service that met their specific needs on their office product orders.
  • Established strong relationships with clients, ensuring their satisfaction and confidence in the agency's services.
  • Served as a liaison between clients and vendors to resolve disputes, clarify misunderstandings, and negotiate mutually beneficial solutions.
  • Collaborated with team members and vendors to develop best practices in order recovery strategies, enhancing overall performance.

Busser/Server/Cashier

Country Pride Restaurant
03.2000 - 05.2002
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Rawlins Cooperative High School
Rawlins, WY
09.2003

Skills

    Positive Attitude

    Customer Service

    Teamwork and Collaboration

    Attention to Detail

    Dependable and reliable

    Problem-Solving

    Data entry expertise

    Front Desk Operations

    Resolving issues

    40 wpm

Timeline

Delivery Driver

Spark/Doordash/Instacart
02.2021 - Current

Front Desk Night Auditor

Comfort Inn & Suites
04.2020 - 02.2021

Truck Service Advisor

Travel Centers of America
03.2019 - 01.2020

Server

Denny's
03.2018 - 01.2019

Front Desk Night Auditor

Baymont Inn & Suites
03.2012 - 12.2012

Server

Travel Centers of America
05.2010 - 04.2011

Server

South Sea Chinese Restaurant
01.2009 - 03.2010

Laborer

Gregory & Cook Pipeline
07.2008 - 12.2008

Cocktail Server

Sidelines
06.2006 - 09.2008

Third Party Customer Care

Boise Cascade Office Products
09.2005 - 07.2007

Busser/Server/Cashier

Country Pride Restaurant
03.2000 - 05.2002

High School Diploma -

Rawlins Cooperative High School

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