Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
6
6
years of professional experience
Work History
Client Relations Associate
GM Moving
Dallas, TX
06.2022 - Current
Enhanced business opportunities through the establishment and maintenance of strong client connections.
Monitored weekly performance metrics for customer retention rates and response times.
Replenished and arranged items to maintain appearance.
Created sales documents, closed transactions and organized files.
Strengthened existing client bonds through consistent engagement and ongoing follow-ups.
Provided prompt responses to client inquiries via telephone and email.
Boosted sales performance by keeping areas clean, orderly, and properly labeled.
Identified ways of leveraging technology for enhancing the overall customer experience.
Mentored new hires to ensure accurate and friendly customer service.
Ensured accuracy by documenting each client engagement in CRM system.
Music Director
Spirit Praise Worship team
Harare, Harare
05.2019 - 05.2022
Coordinated rehearsals, auditions, recording sessions, and concerts.
Operated production equipment to enhance recording sound quality and flow.
Managed the mixing and mastering procedures in the final production stages.
Found ways to bridge diverse musical styles through partnerships.
Arranged music pieces tailored for various events and recording projects.
Recruited, trained and scheduled singers for performances.
Participated in music committee for planning and programming
Advised on decisions regarding sound design elements within a project.
Worked closely with other departments in the organization to ensure smooth operations.
Managed budgets related to music production activities effectively.
Held discussions with composers to evaluate their perspectives on pieces.
Managed inventory and supplies to ensure materials were available when needed.
Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - Business Administration And Management
SPECISS COLLEGE
ZIMBABWE
11-2017
Skills
Continuous improvement
Team member motivation
Reliability
Problem-solving abilities
Adaptability
Opening and closing procedures
Customer engagement
Business development
Teamwork
Strong empathy
Industry awareness
Performance tracking
CRM software expertise
Client onboarding
Affiliations
a recording drummer and also a songwriter
Timeline
Client Relations Associate
GM Moving
06.2022 - Current
Music Director
Spirit Praise Worship team
05.2019 - 05.2022
Associate of Arts - Business Administration And Management