Driven Hospitality Specialist with a talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Hi, I’m
Blessel Grace Bernasol
Oswego,IL
Summary
Overview
8
years of professional experience
Work History
Harbor Chase Assisted Living
Assistant Hospitality Manager
06.2015 - 04.2023
Job overview
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 40 employees to achieve adequate manpower coverage.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Quickly and accurately processed payments, credits and other transactions using company software applications.
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Rasmussen CollegeLake Elmo, MN
MBA from Business Administration
06.2024
University Overview
Rasmussen UniversityOcala Florida
Bachelor of Science from Accounting
06.2022
University Overview
CMK Healthcare TrainingWestmont
Certificate from Nursing Assistance
University Overview
Skills
- Accounts Payable and Accounts Receivable
- Food Safety and Sanitation
- Employee Performance Evaluations
- Records Management Systems
- Quality Improvement Leadership
- Administrative Support
- Office Supplies and Inventory
- Accounting Records
- Processing Credit Card Payments
- Basic Accounting Principles
- Hospitality Management
- New Hire Training
Timeline
Assistant Hospitality Manager
Harbor Chase Assisted Living
06.2015 - 04.2023
Rasmussen College
MBA from Business Administration
Rasmussen University
Bachelor of Science from Accounting
CMK Healthcare Training
Certificate from Nursing Assistance
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