Blessing Ogashuwa
Silver Spring,MD
Summary
Dynamic Customer Service Manager with a proven track record at Dollar Tree, excelling in conflict resolution and team collaboration. Leveraged exceptional communication skills to enhance customer satisfaction and implemented effective training programs, resulting in improved service quality. Passionate about delivering patient care and adept at analyzing data to drive service improvements.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Dollar Tree
Springfield, MD
01.2023 - 02.2025
- Maintained knowledge of company products and services to resolve complaints and concerns promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Led team engagement to assist cross-functional departments and achieve goals.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve numerous teams.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored phone calls to provide feedback and coaching.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Created and managed budgets for travel, training, and team-building activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored the performance of project personnel.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email, or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
- Proposed or approved modifications to project plans.
- Evaluated and authenticated returns, exchanges, and voids.
Education
Associate of Science - Registered Nurse
University of The District of Columbia
Washington, DC06-2028
CNA -
Allied Health And Technology
03-2025
High School Diploma -
GSS Aloce
Nigeria06-2022
Skills
- Patient care
- Vital signs monitoring
- Medical terminology
- Customer service
- Team collaboration
- Communication skills
Timeline
Customer Service Manager
Dollar Tree
01.2023 - 02.2025
Associate of Science - Registered Nurse
University of The District of Columbia
CNA -
Allied Health And Technology
High School Diploma -
GSS Aloce
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