Blessing Chavez
Shell Federal Credit Union
Pasadena,TX
4
years of professional experience
Results-oriented professional with expertise in financial management and compliance gained through banking experience. Proven skills in customer service and community engagement through church leadership roles. Committed to mentoring and building strong relationships with clients seeking financial guidance.
Work History
OPERATIONS- TELLER
2 Years 5 Months- Detail-oriented banking professional with over two years of experience at Shell Federal Credit Union specializing in member service, cash management, vault operations, and financial product referrals. Proven ability to meet sales goals, train new staff, and ensure compliance with banking regulations while delivering exceptional customer experiences.
- Executed numerous financial transactions accurately at Shell Federal Credit Union
- Oversaw vault cash and ATM operations to maintain daily balance and security
- Consistently met and exceeded monthly referral and sales goals by identifying member financial needs
- Educated members on financial products including savings accounts, loans, debit/credit services, and online banking tools
- Assisted with account maintenance and service requests, improving overall member satisfaction
- Trained and mentored new tellers on banking procedures, compliance standards, and customer engagement
- Ensured confidentiality of financial information in line with regulatory requirements
Branch Supervisor
8 Months- Client Relationship Management: Building and nurturing strong relationships with assigned clients by understanding their financial goals and needs.
- Financial Advisory: Providing clients with expert financial advice and recommendations tailored to their specific financial situations, including investment strategies, retirement planning, and risk management.
- Portfolio Management: Overseeing and optimizing clients' investment portfolios, ensuring diversification and alignment with their objectives.
- Banking Services: Assisting clients with various banking services, such as opening and managing accounts, loans, and credit facilities.
- Risk Assessment: Conducting risk assessments of clients' financial situations and making adjustments as needed to protect their assets and interests.
- Compliance: Ensuring that all financial activities and investments comply with relevant banking regulations and policies.
- Client Education: Educating clients about financial products, market trends, and investment opportunities to help them make informed decisions.
- Sales and Cross-Selling: Identifying opportunities to cross-sell additional banking products and services to clients, such as insurance, credit cards, or investment products.
- Performance Reporting: Providing clients with regular updates on the performance of their investments and financial plans.
Beauty advisor
5 Months- Product Knowledge: Deep understanding of cosmetics, skincare, haircare, and fragrance products, including their ingredients, benefits, and application techniques.
- Customer Service: A strong commitment to providing excellent customer service, including active listening, empathy, and the ability to recommend products tailored to individual needs and preferences.
- Communication: Effective verbal and non-verbal communication skills to interact with customers, colleagues, and management.
- Teamwork: Collaborative attitude and the ability to work effectively as part of a team in a fast-paced retail environment.
- Problem-Solving: Quick thinking and adaptability to address customer concerns and find solutions to their beauty-related issues.
- Time Management: Efficiently managing time and prioritizing tasks to meet customer needs and achieve sales targets.
- Retail Software: Familiarity with point-of-sale systems and software used in the retail industry for transactions and inventory management.
Sunday School Teacher
- Communicated complex religious concepts clearly and relatably, adapting teaching style for diverse age groups and learning levels.
- Provided patient support and guidance to students of varying ages and backgrounds.
- Understood and addressed emotional and spiritual needs of students, offering compassionate guidance.
- Adaptability: Flexibility in lesson planning and teaching methods to accommodate the diverse needs of your students and adapt to changing circumstances.
- Classroom Management: Skills for maintaining a positive and organized classroom environment, managing behavior, and ensuring a safe
Education
High School Diploma
I graduated with a 4.0. I was involved in our varsity choir and the show choir. I was also a trainer, sports medicine, and HOSA.
I am currently a full-time student at San Jac Central. I am working to get my bachelor's in Finance
Skills
Understanding of teachings
Negotiation techniques.
Customer engagement
Collaborative teamwork
Budget management
Leadership
Team leadership.
Ability to work independently and as part of a team.
Relationship building
Sales and service.
Analytical and problem-solving abilities.
Lesson planning
Banking Software
Conflict resolution.
High ethical standards and integrity.
Cultural sensitivity
Bilingual communication
Numerical analysis
Leadershipship
Timeline
OPERATIONS- TELLER
Shell Federal Credit Union
11.2023 - 04.2026Read More
Branch Supervisor
First Convenience Bank
02.2023 - 10.2023Read More
Beauty advisor
Ulta Beauty
09.2022 - 02.2023Read More
Sunday School Teacher
Logos y Rhema
01.2020 Read More
San Jacinto college
Read More
Sam Rayburn Highschool
High School Diploma
Read More