BLESSING GYAMFUAA
Gaithersburg
Overview
5
5
years of professional experience
1
1
Certification
Work History
AT, COALITION
Newcastle, Delaware
09.2019 - 03.2023
- FOR SHELTER
- Booking meetings
- Answering and forwarding calls
- Meeting and greeting clients
- Arranging couriers, Communicated with patients frequently to offer assistance, support, and instructions
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Maintained a clean, safe, and well-organized patient environment
- Provided compassionate and patient-focused care to cultivate well-being
- Helped with diagnostic and treatment protocols by administering medications, collecting specimens, and drawing blood
- Kept an eye on the nursing and support departments to make sure that residents' needs were being met, and that the facility was being properly maintained
- Assisted with patient diagnosis and treatment delivery, including timely medication administration and specimen collection
- RECEPTIONIST AT NEIGHBORHOOD COALITION FOR SHELTER Booking meetings
- Answering and forwarding calls Meeting and greeting clients
- Arranging couriers
- ACCOMPLISHMENTS
- Home Aid: Assisted Patients with grooming and daily hygiene care
- Leadership
- Dean List
Patient Care Operations Coordinator
CHRISTIANACARE HOME HEALTH, SMRYNA
10.2024 - 02.2025
- Facilitate communication between patients, healthcare providers, and different departments to ensure continuity of care
- Manage patient appointments, staff schedules, and coordinate with other departments to optimize resource use
- Oversee the patient admission and discharge processes, ensuring seamless transitions and necessary documentation is completed
- Monitor patient satisfaction and care quality, implementing improvements and resolving any issues or complaints
- Ensure adherence to healthcare regulations and standards, maintaining accurate records and documentation
- Manage equipment, supplies, and budget allocations to ensure adequate resources for patient care activities
- Assist with the training and development of staff, providing guidance and support to enhance team performance
- Responsible for supporting management in maintaining, improving, processing, and evaluating the billing and collection of accounts receivable for the Health System and/or resolve complex payer issues to completion daily
- This may encompass working the receivable of multiple facilities and will comprise of the receivable of multiple third-party payers, as well as, supporting management in the overall execution of Revenue Cycle collection duties
- The Incumbent must have proven skills in all facets of Federal, State and Local regulations to be compliant with the day-to-day processes and changes required by payers
Direct Support Professional
Mosaic
Newark, Delaware
05.2023 - 01.2025
- Assisted with patient diagnosis and treatment delivery, including timely medication administration and specimen collection
- Kept an eye on the nursing and support departments to make sure that residents' needs were being met, and that the facility was being properly maintained
- Communicated with patients frequently to offer assistance, support, and instructions
- Helped with diagnostic and treatment protocols by administering medications, collecting specimens, and drawing blood
Pharmacy Technician
Walgreen's Pharmacy
New Castle, Delaware
11.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Dispensed medications to patients according to the pharmacist's orders
- Assisted the pharmacist with prescription labeling and filling
- Double-checked and double-verified customer and insurance provider information
- Resources For Human Development (RHD) - Direct Support
Education
HIGH SCHOOL DIPLOMA / GED - undefined
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Current
undefined
2020
Skills
- Staff training and development
- Market analysis
- Sales Management
- Process Improvements
- Social Media Marketing: Twitter, Instagram, Facebook, LinkedIn
- Software: Microsoft Office, Excel, PowerPoint, Outlook
- First Aid and Safety
- Strong Interpersonal Skills
- Organized
- Patient management
- Patient Confidentiality and HIPAA
- Behavioral Management
- Scheduling management
- Compliance management
- Customer relationship
- Management
- Scheduling coordination
- Management
- Customer relations
- Data analysis
- Volunteer at Safe Haven
- Supply ordering
- Training management
- Project scheduling
- Logistics coordination
- Risk management
- Corporate recruiting
Certification
BEHAVIOR MANAGEMENT
MANDT
CMT CERTIFIED
RBT CERTIFIED
CPR
FIRST AID
HIPPA
Affiliations
Diligent Patient Care Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.
Timeline
Patient Care Operations Coordinator
CHRISTIANACARE HOME HEALTH, SMRYNA
10.2024 - 02.2025
Direct Support Professional
Mosaic
05.2023 - 01.2025
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - 05.2023
AT, COALITION
09.2019 - 03.2023
HIGH SCHOOL DIPLOMA / GED - undefined
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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