Blessing Ojuare Osang
Azusa
Summary
Dynamic professional with a proven track record in social media management and customer service at Capsule Audio. Expert in content creation and problem-solving, I successfully increased brand awareness and built a loyal following through strategic engagement. Known for attention to detail and effective communication, I thrive in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Bee's Glamtique
Self Employed Services
03.2021 - Current
- Oversaw daily store operations, ensuring optimal merchandising and inventory management.
- Developed promotional strategies that enhanced customer engagement and increased foot traffic.
- Analyzed sales data to identify trends, informing stock replenishment and product placement decisions.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Cultivated relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Enhanced online presence through social media engagement and targeted advertising campaigns.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Social Media Manager
Capsule Audio
01.2024 - 06.2024
- Assisted in crafting social media content aligned with brand guidelines.
- Supported team in scheduling posts using social media management tools.
- Engaged with online communities to foster brand loyalty and interaction.
- Monitored social media trends to inform strategy adjustments.
- Responded to customer inquiries on social platforms, enhancing user experience and satisfaction.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
Education
Human Resources Management
Ecole Superieure De Gestion Et De Technologie (ESG
COTONOU, BENIN06-2022
Skills
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Dependable and responsible
- Attention to detail
- Time management
- Critical thinking
- Computer skills
- Active listening
- Decision-making
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Timeline
Social Media Manager
Capsule Audio
01.2024 - 06.2024
Bee's Glamtique
Self Employed Services
03.2021 - Current
Human Resources Management
Ecole Superieure De Gestion Et De Technologie (ESG
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