Blessing Okoro
Supervisor
Baltimore,MD
Summary
Skilled supervisor with eight years of experience worked in different facilities/organizations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Prioritize projects and multitask effectively to achieve the goals. Highly committed with hardworking mentality to maintain quality of services
Organized, outgoing and energetic with excellent verbal and written communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager/Supervisor
Board Of Child Care
05.2023 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
Operation Supervisor
Royal Banquet Hall
08.2019 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for employees
Project Manager
Jln Construction Services
04.2020 - 03.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared and submitted project invoices for review and approval.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Set targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintains office services by organizing office operations, controlling correspondence,reviewing and approving supply requisitions.
- Negotiated and executed contracts on behalf of department.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Work with HR to maintain office policies
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Reconciled account files and produced monthly reports.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coordinated office events, seminars and meetings for staff and clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Director of Operations
Noble Kidz Learning Center
03.2015 - 04.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collected, validated, and distributed information to employees.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Attended approved training and continuing education courses to maintain certifications.
- Managed program paperwork and child records to comply with state requirements.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Proficient in Microsoft Office
- Knowledge of accounting, data, and administrative management practices and procedures
Education
Bachelor of Science - Multidisciplinary Studies
Boise State University
Boise, ID11.2022
Skills
- Conflict Resolution
- Patient Intervention
- Electronic Charting
- Customer Satisfaction
- Intervention Plans
- Crisis Intervention
- Trauma-Informed Care
- Verbal and Written Communication
Certification
- CPM - Certified Project Manager
- First Aid/CPR/AED Certified
- CMT - Certified Medication Technician
- Crowd Control Specialist
- Crisis Intervention
- Licensed Preschool Center Director
- Sexual Abuse Awareness & Prevention
- Therapeutic Crisis Intervention
Timeline
Case Manager/Supervisor
Board Of Child Care
05.2023 - Current
Project Manager
Jln Construction Services
04.2020 - 03.2023
Operation Supervisor
Royal Banquet Hall
08.2019 - Current
Director of Operations
Noble Kidz Learning Center
03.2015 - 04.2023
Bachelor of Science - Multidisciplinary Studies
Boise State University
- CPM - Certified Project Manager
- First Aid/CPR/AED Certified
- CMT - Certified Medication Technician
- Crowd Control Specialist
- Crisis Intervention
- Licensed Preschool Center Director
- Sexual Abuse Awareness & Prevention
- Therapeutic Crisis Intervention
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