Blessing Oluwadare
Edgewood,USA
Summary
Customer service oriented professional with healthcare industry and management experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Overview
12
12
years of professional experience
Work History
BT/RBT
STEPS Behavioral technician
Baltimore , MD
12.2024 - Current
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
- Adapted treatment plans according to the changing needs of each individual client.
- Conducted training sessions for caregivers on effective implementation of behavioral strategies at home.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Communicated effectively with families about their child's progress in therapy sessions.
- Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
- Provided crisis intervention services when needed.
- Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
- Participated in team meetings to discuss client progress and plan further interventions when necessary.
- Implemented interventions outlined in behavior plans with precision and accuracy.
- Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Attended workshops and trainings related to Applied Behavior Analysis.
- Performed functional assessments to determine the function of challenging behaviors exhibited by clients.
- Ensured safety of all individuals involved in the treatment process by implementing safety protocols.
- Accompanied client to medical and counseling appointments.
- Contacted clients relatives to coordinate family visits and conferences.
- Assisted psychiatrists in working with clients to rehabilitate for community reintegration.
- Developed basic strategies to promote clients safety, wellness and independence.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Influenced client' behavior with interaction, counseling or instruction.
- Assisted client improve social relationships and engagement.
Immigration Services Assistant (Office Automation)
US Citizenship and Immigration Services (USCIS)
09.2023 - 07.2024
- Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation
- Scheduling applicant appointments, communicating directly with applicants and their representatives
- Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity
- Producing highly sensitive and secure documents
- Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process
- Editing and creating office documents and correspondence using office automation software, i.e., graphics, databases, spreadsheets, and word processing
- Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies
- Performing office automation duties using word processing to edit and reformat correspondence and reports
- Creating and maintaining spreadsheets/databases
- Responding to inquiries by phone and/or in writing
- Reviewing and verifying accuracy and completeness of submitted documents for benefits
- Performing office automation duties requiring different approaches and methods from one assignment to another
- Reviewing and screening applications for benefits to ensure validity of documentation submitted
- Providing routine information and assistance on applications for benefits
- Maintaining subject matter files, technical instructions, and/or operating procedures
- Scheduling for applicants for interviews and conducting naturalization ceremonies
Customer Services
Motor vehicle administration (MVA)
10.2021 - 09.2023
- Schedule an appointment, titling and registering vehicles
- Specialized
- Identifying fake and original document
- LEA processing
- Scanning documents
- Sending verifications to homeland security for clearance
- Licensing and monitoring drivers
- Issuing identification cards
- Enforcing insurance and vehicles emissions inspection laws
- Investigating for noncompliance with motor vehicle laws and regulations and other customer support functions Passion for delivering excellent customer service
- Ability to work in a fast-paced environment
- Problem solving ability
- Excellent communication skills
Assistant Teacher/Preschool Classroom Aide
faith daycare center
Baltimore , MD
05.2013 - 01.2014
- Provided one-on-one help to struggling students during study hall sessions.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Prepared reports on student performance for administrators.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Maintained safe, educational environment for students during learning and free play time.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Supervised small group activities.
- Used videos, lectures and moderated discussions to engage students during class.
- Maintained accurate records of student attendance and grades.
- Assisted in developing IEPs for special education students as needed.
- Protected confidential information related to staff and families.
- Created calm and disciplined classroom environment to improve student focus.
- Participated in workshops, trainings and conferences to improve educational skills.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Assisted classroom teacher in developing and implementing lesson plans.
- Helped maintain a safe and orderly learning environment.
- Participated in professional development workshops related to teaching strategies.
- Participated in parent-teacher conferences to discuss children's development and progress.
- Created colorful and attractive displays for bulletin boards and hallways.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Observed student performance and analyzed individual records to assess progress.
- Attended faculty meetings as requested by the lead teacher.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Assisted in planning field trips and special events such as assemblies or performances.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Remained calm and patient in student interactions to support individual growth and development.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Assembled instructional materials for children's projects and play-time.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Prepared and graded subject tests for students.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Arranged age-appropriate activities to help children develop interests and talents.
- Supported student-led discussions and presentations.
- Collaborated with other staff members to ensure student success.
- Collaborated with other staff members to develop strategies for improving student performance.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Encouraged positive behavior with rewards and incentives.
- Assessed student progress through observation, testing, and feedback from teachers.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Provided individualized instruction to students who needed additional assistance.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Customer Service Representative (work at home)
CVS continuum
01.2021
- Answer inbound call from customer and address questions & concerns
- Provides information about their insurance coverage, benefit plans & make updates
- Schedule orders, check order status, take payment, and enroll customer in programs offered
- Navigate through multiple computers applications with speed & accuracy
Certified Medication Technician (CMT & prp mental health counselor)
Aspire Learning and Living
Abingdon, MD
01.2021
- Perform initial evaluations of client needs and develop customized treatment plans
- Educate staff and clients on stress and trauma coping mechanisms
- Provide individuals with the resources they need to reach personal goals
- Monitor client progress and modify their treatment plans as needed
- Coordinate with social and medical agencies, healthcare providers and community outreach programs to provide clients with needed services
- Complete continuing education courses to maintain National Certified Counselor certification and stay up to date on the latest practices
- Assist disabled patients, document activities and condition using Therap EHR, and transport to appointments
- Schedule appointments, count inventory, pick up and document medication, and train new employees
- Answer inbound phone calls, plan weekly meals, provide emotional support, and wash and fold laundry
- Help with hygiene and grooming, clean home, prepare meals, administer medication, and enter medical codes
Program Manager / HR Assistant/Behavioral Specialist
Chimes
Baltimore, MD
01.2020
- Worked with disabled patients, verified documentation, took vital signs, and documented activities and condition
- Reviewed documents, used MS Excel and MS Word, answered inbound calls, and scheduled appointments
- Trained new staff, scheduled and lead training for certification renewals, and supervised shifts
- Supervised and handled petty cash, maintained files and receipts, and scanned and uploaded documents
- HR Assistant must select the best candidate for the position during the hiring process
- Candidate recruitment
- Processing company payroll
- Implementing a safety program
- Updating and designing companies policy
- Resolve conflicts
- Maintaining a work environment
- Performance analysis
- Employee engagement
- Recruitment and hiring
- Training and development
- Employer-employee relations
- Maintain company culture
- Manage employee benefits
- Create a safe work environment
- Handle disciplinary actions
Patient coordinator/ customer services
Dominion Resources center
01.2019
- Ensured household duties were completed and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
Education
Doctor - Human services
Capella University
Minneapolis, MN01-2026
Certificate - Early Learning And Child Care
Child Care Online Training
Maryland 01-2025
Master's degree - Information security and assurance
Strayer University
07-2024
Bachelor's degree - Business Administration (concentration in Health services Administration)
Strayer University
06-2023
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Microsoft Word
- Microsoft Excel
- Spreadsheet
- power-point
- SharePoint
- Time Management and organization skills
- Leadership skills
- problem solving skills
- critical thinking
- professionalism and strong work ethics
- Data Analysis and Interpretation
- Adaptability and flexibility
- Effective Communication
- Team work and collaboration
- computer skills
- customer service skills
- interpersonal skills
- Active listening skills
Timeline
BT/RBT
STEPS Behavioral technician
12.2024 - Current
Immigration Services Assistant (Office Automation)
US Citizenship and Immigration Services (USCIS)
09.2023 - 07.2024
Customer Services
Motor vehicle administration (MVA)
10.2021 - 09.2023
Customer Service Representative (work at home)
CVS continuum
01.2021
Certified Medication Technician (CMT & prp mental health counselor)
Aspire Learning and Living
01.2021
Program Manager / HR Assistant/Behavioral Specialist
Chimes
01.2020
Patient coordinator/ customer services
Dominion Resources center
01.2019
Assistant Teacher/Preschool Classroom Aide
faith daycare center
05.2013 - 01.2014
Doctor - Human services
Capella University
Certificate - Early Learning And Child Care
Child Care Online Training
Master's degree - Information security and assurance
Strayer University
Bachelor's degree - Business Administration (concentration in Health services Administration)
Strayer University
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