Blessing Pickering
Charlotte
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
08.2023 - Current
- Deliver world-class customer service throughout rental and return processes in alignment with company standards.
- Resolve customer concerns using professional communication and problem-solving techniques.
- Consistently meet or exceed personal sales goals by promoting protection packages, fuel options, and vehicle upgrades.
- Accurately qualify renters, process contracts, and maintain detailed documentation.
- Communicate customer feedback to leadership to support continuous improvement and operational efficiency.
- Maintain an organized, professional work environment to enhance the customer experience.
Receptionist
Honeywell
04.2023 - 05.2024
- Greet and assist visitors, ensuring a positive first impression of the organization.
- Direct guests to appropriate departments and maintain visitor flow.
- Manage inbound and outbound phone calls with professionalism and efficiency.
Front Desk Receptionist
Holiday Inn Express Hotel
11.2022 - 09.2023
- Delivered memorable guest experiences through warm greetings and personalized service.
- Processed check-ins/check-outs, payments, and reservations using OPERA PMS.
- Anticipated guest needs and provided tailored recommendations.
- Handled billing inquiries, service requests, and loyalty member recognition.
Sales Associate
Bath & Body Works
05.2022 - 11.2022
- Built customer loyalty through product recommendations and needs assessment.
- Supported merchandising, replenishment, and visual presentation standards.
- Executed floorsets, seasonal resets, and promotional displays.
Associate
Amazon
08.2020 - 05.2021
- Prepared and quality-checked grocery orders for delivery.
- Used handheld technology for scanning, tracking, and inventory accuracy.
- Handled heavy lifting and worked in varied temperature environments.
- Assisted with inventory intake, staging, and task rotation.
Education
High School Diploma -
Charlotte Learning Academy
Charlotte, NC06-2018
Skills
Customer Service Conflict Resolution Cash Handling Sales & Upselling POS Systems Call Center Support Hospitality & Front Desk Multitasking Communication Attention to Detail Problem Solving Time Management Inventory Management Team Collaboration OPERA PMS iOS/Mac OS
Timeline
Customer Service Representative
Hertz Car Rental
08.2023 - Current
Receptionist
Honeywell
04.2023 - 05.2024
Front Desk Receptionist
Holiday Inn Express Hotel
11.2022 - 09.2023
Sales Associate
Bath & Body Works
05.2022 - 11.2022
Associate
Amazon
08.2020 - 05.2021
High School Diploma -
Charlotte Learning Academy