Microsoft Teams Slack Zoom Google Workspace (Gmail, Drive, Docs, Sheets, Forms) Microsoft Outlook Productivity & Documentation Microsoft Office Suite Word Excel PowerPoint Excel Pivot Tables & Data Entry Ticketing & Workflow Systems Jira, Trello, Asana
BLESSING U
Dallas,TX
Summary
Compassionate and solutions-driven Customer Support Specialist with over 7 years of experience delivering exceptional service across nonprofit, retail, and client-facing environments. Skilled in handling inquiries, resolving issues, supporting onboarding processes, and ensuring seamless customer experiences. Known for professionalism, strong communication, and the ability to remain calm, patient, and detail-oriented. Adept at using CRM tools, coordinating with internal teams, and improving service workflows to enhance overall satisfaction.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Ehimore Foundation
12.2022 - Current
- - Provide customer support through email, phone, and digital platforms.
- - Assist customers with onboarding, scheduling, general inquiries, and issue resolution.
- - Use CRM tools to document interactions, track cases, and follow up on pending matters.
- - Collaborate across internal teams to clarify needs, coordinate requests, and ensure timely service delivery.
- - Handle sensitive and confidential information with professionalism.
- - Identify recurring customer issues and recommend improvements to enhance workflow efficiency.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Project Manager / Client Relations
OJ Legacy
11.2018 - 11.2022
- - Supported cross-functional teams during customer-facing digital transformation initiatives.
- - Assisted with communication during system rollouts, providing customer updates and gathering user feedback.
- - Helped resolve user issues during transitions and ensured clarity for clients.
- - Documented requirements and ensured alignment across teams.
- - Provided customer insights that shaped service delivery improvements.
Customer Coordination / Sales Support
Amble Couture
12.2013 - 10.2018
- - Delivered friendly, timely support for inquiries regarding sizing, orders, product details, and shipping.
- - Processed and tracked orders with fulfillment teams for accurate delivery.
- - Handled returns, exchanges, and customer concerns with empathy.
- - Suggested products based on customer needs and event requirements.
- - Managed communication across email, WhatsApp, and social media.
- - Tracked preferences and collected feedback to improve customer experience.
Skills
- - Customer Service & Support
- - Email, Phone
- Digital Communication
- - CRM Tools & Case Management
- - Problem Resolution & Escalation
- - Client Onboarding & Engagement
- - Documentation & Reporting
- - Cross-Functional Coordination
- - Conflict Resolution & Empathy
- - Process Improvement
- - Time Management & Organization
- Zendesk
- HubSpot
- Freshdesk
- Microsoft Office
- Google Workspace
- Ticketing Systems
- Call center experience
Accomplishments
- Documented and resolved customer onboarding delays, which led to a 25% reduction in wait times and significantly improved first-time user satisfaction.
- Collaborated with a cross-functional team of 10 in developing new customer service workflows for the Digital Transformation Project.
- Partnered with a team of 6 to design and implement the client communication plan during digital system rollout.
- Worked alongside a team of 8 to improve onboarding resources, resulting in greater clarity for new customers.
- Used Excel to create real-time inventory tracking sheets, reducing order errors and ensuring accurate product availability updates.
- Achieved faster response times by introducing a CRM system to manage incoming requests and follow-ups.
- Achieved better workflow organization by implementing Jira for tracking tasks and customer service tickets.
Software
Timeline
Customer Support Specialist
Ehimore Foundation
12.2022 - Current
Project Manager / Client Relations
OJ Legacy
11.2018 - 11.2022
Customer Coordination / Sales Support
Amble Couture
12.2013 - 10.2018