BLESSING E ASU
San Diego,CA
Summary
A motivated, meticulous, and detail-oriented student pursuing a BS in Human Resources Management at the University of Maryland, seeks an entry-level human resources position to leverage excellent organization skills, people skills, and leadership abilities.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative/ Pharmacy Technician
Walgreens
San Diego, CA
02.2021 - Current
- Maintain prescription and inventory record-keeping systems
- Upheld quality control policies and procedures to increase customer satisfaction.
- Communicated information to customers about product quality, value and style.
- Maintain proper drug storage and security
- Place and receive orders for stock to maintain inventory.
- Processed equipment and service order payments after completing troubleshooting and deployment stages.
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented customer information and activity in customer database.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Reviewed files, records and other obtained documents to respond to customer requests.
Student Volunteer
Alameda health system
Oakland, CA
11.2018 - 01.2021
- Utilizing age-specific training, rounding patient's rooms and other patient care areas of the hospital.
- Relieved receptionist by answering phones and directing callers to requested contacts.
- Supported department by compiling paperwork and taking detailed meeting minutes.
- Completed diverse organizational and administrative tasks to contribute to success of group projects.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
- Coordinated project files to support projects and enhance team success.
Education
BS - Public Health
University of California - San Diego
La Jolla, CA 09.2021 -
AA - SOCIAL AND BEHAVIORAL SCIENCES
COLLEGE oF ALAMEDA
Skills
Building Customer Trust and Loyaltyundefined
Timeline
BS - Public Health
University of California - San Diego
09.2021 -
Customer Service Representative/ Pharmacy Technician
Walgreens
02.2021 - Current
Student Volunteer
Alameda health system
11.2018 - 01.2021
AA - SOCIAL AND BEHAVIORAL SCIENCES
COLLEGE oF ALAMEDA
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