Blessy Rzucidlo
Milford,OH
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at RDI Corporation, where my empathy and active listening enhanced customer loyalty and satisfaction. Skilled in CRM systems and problem resolution, I consistently surpassed performance metrics, contributing to team development and achieving top performer recognition.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any customer related role.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
RDI Corporation
07.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Outsource Manpower Solutions
01.2014 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Luray II National Highschool
Toledo City, Cebu Philippines03-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Follow-up skills
- Team development
- Documentation
- Salesforce CRM system proficiency
Languages
English
Full Professional
Tagalog
Native or Bilingual
Bisaya
Native or Bilingual
Timeline
Customer Service Representative
RDI Corporation
07.2024 - 08.2024
Customer Service Representative
Outsource Manpower Solutions
01.2014 - 03.2015
High School Diploma -
Luray II National Highschool
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