Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blesynce Carter

Philadelphia,PA

Summary

Dynamic professional with experience at the IRS, excelling in complaint resolution and problem-solving. Proven ability to manage workloads effectively while utilizing CRM software for accurate data entry and account management. Recognized for enhancing customer satisfaction through personalized solutions and teamwork in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Contact Center Representative

Internal Revenue Service, IRS
11.2024 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

Mail Handler

United States Post Office
11.2021 - 10.2024
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

Education

High School Diploma -

World Communication Charter
Philadelphia, PA
06.2017

Skills

  • Complaint resolution
  • Workload management
  • CRM software
  • Problem-solving skills
  • Data entry
  • Account updating
  • Account management
  • Documentation and reporting

Certification

Accounts management

Timeline

Contact Center Representative

Internal Revenue Service, IRS
11.2024 - Current

Mail Handler

United States Post Office
11.2021 - 10.2024

High School Diploma -

World Communication Charter

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