Bleu Marceaux

• Reviewed and solved account and billing discrepancies.
• Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Coordinated with intermediate parties to obtain payments and resolve issues.
• Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
• Received incoming information and entered into database system.
• Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
• Assessed accounts for payment status and reached out to customers.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
• Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.

Developed strong relationships with clients, fostering trust and confidence in the company''s billing procedures.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
• Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
• Handled complaints and questions, and re-directed calls to other team members.
• Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.