Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Case Manager
Centurion - Florida Department of Corrections
Lake Butler, FL
09.2023 - Current
Supported family members by providing information regarding patient.
Maintained accurate case records and documentation according to agency guidelines.
Coordinated with other agencies to ensure continued care for clients upon EOS.
Maintained case files, records and documentation to ensure compliance with all regulations and policies.
Evaluated the effectiveness of existing social services programs and recommended improvements accordingly.
Scheduled meetings, appointments and travel arrangements for staff members.
Answered incoming calls and directed them to appropriate personnel or departments.
Respond to emails, faxes and other injuries.
Administrative Specialist I
University of Florida
09.2022 - 09.2023
Provides assistance to all Faculty, Staff and Students with Departmental related questions
Serves as backup to department payroll processor and generate payroll reports
Schedule Faculty visitors seminars and lodging
Gather and submit Fiscal requests for payment processing
Asset management and organization of asset assignment
Multi-Calendar coordinator for various room reservation and Faculty meetings
Multi-line phone answering for the department
IT and Facilities service request submissions
Meeting minutes recording
Gather and submit HR related documents
Coordinated events such as conferences, workshops, seminars.
Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
Submitted and tracked work orders using AIMS.
Handled confidential documents in a secure manner while ensuring privacy regulations were met.
Administrative Assistant
University of Florida
02.2022 - 09.2022
Provides assistance to all Faculty, Staff and Students with Departmental related questions
Serves as backup to department payroll processor and generate payroll reports
Schedule Faculty visitors seminars and lodging
Gather and submit Fiscal requests for payment processing
Asset management and organization of asset assignment
Multi-Calendar coordinator for various room reservation and Faculty meetings
Multi-line phone answering for the department
IT and Facilities service request submissions
Submitted and tracked work orders using AIMS.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Handled confidential documents in an organized fashion according to established protocol.
Administrative Assistant
Centurion- Florida Department of Corrections
01.2020 - 01.2022
Scheduling assistant with multi-line phone usage
Data entry of records retention and filing
Daily usage of Microsoft programs such as word and excel to create spreadsheets
General clerical duties as assigned while using CDC programs and EMR
Handled confidential documents in an organized fashion according to established protocol.
Assisted in scheduling, rescheduling, and canceling appointments for patients.
Maintained accurate records of patient appointments in computer system.
Generated daily reports on the number of booked, canceled, rescheduled appointments.
Ensured compliance with HIPAA regulations when handling confidential information.
Managed a high volume of emails related to appointment scheduling requests.
Secretary Specialist
Florida Department of Corrections
01.2020 - 01.2020
Medical Center Sector receptionist to the Colonel over the facility providing administrative support answering inbound calls to provide general information
Creating meeting minutes using Microsoft Word weekly
Creating spreadsheets on Microsoft excel for data entry of records
Reviewed Reports
Maintained tracking logs
Submitted and tracked work orders using AIMS
Ensured that all confidential information was stored securely.
Performed general clerical duties such as photocopying, faxing, scanning .
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Maintained organized filing system of paper and electronic documents.
Administrative Secretary
Union County Adult Education Center
01.2019 - 01.2020
General clerical duties assigned such as answering inbound phone line and transferring to appropriate department or persons
Calendar coordinator for meetings and seminars
Processing paper files to electronic files for record keeping
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Created simplified user manuel for computer system used by the department
Medical Records Clerk
Union Correctional Institute
01.2009 - 01.2011
Medical decoder when receiving forms for proper filing
General Clerical duties with calendar scheduling for group management and meetings
Answering and directing phone calls
Retrieved patient medical records in response to requests from authorized personnel.
Processed incoming medical records requests.
Assisted in developing processes for maintaining current information in patient's files.
Maintained a secure filing system for confidential documents.
Education
Nursing
Florida Gateway College
Lake City, FL
EMT Course -
Florida Gateway College
Lake City, FL
LPN Course -
Bradford Union Vo-Tech
Honors High School Diploma -
Union County High
Skills
Health History Documentation
Family Education
Records Management
Documentation And Reporting
Utilization review
Case Management
MS Office
Data Entry and Analysis
Customer Service
Decision-making capabilities
Problem-Solving
Money Handling
Materials Staging
Safety understanding
Teamwork and Collaboration
Organizing Work Stations
Community Service
2017 to Present: Volunteer for Lake Butler Elementary School
2015 to 2020: Volunteer for Awana Club's First Baptist Church
2013 to 2020: Volunteer for First Baptist Church
References
References available upon request.
Timeline
Case Manager
Centurion - Florida Department of Corrections
09.2023 - Current
Administrative Specialist I
University of Florida
09.2022 - 09.2023
Administrative Assistant
University of Florida
02.2022 - 09.2022
Administrative Assistant
Centurion- Florida Department of Corrections
01.2020 - 01.2022
Secretary Specialist
Florida Department of Corrections
01.2020 - 01.2020
Administrative Secretary
Union County Adult Education Center
01.2019 - 01.2020
Medical Records Clerk
Union Correctional Institute
01.2009 - 01.2011
Nursing
Florida Gateway College
EMT Course -
Florida Gateway College
LPN Course -
Bradford Union Vo-Tech
Honors High School Diploma -
Union County High
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