Summary
Overview
Work History
Education
Skills
Timeline
Generic

BLIANA HERNANDEZ

Brooklyn,NY

Summary

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 20 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.

Overview

21
21
years of professional experience

Work History

Housing Supervisor

AAPCI
01.2020 - 10.2021
  • Advised residents on tenancy and estate management services information
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies
  • Found affordable housing options for 60 people and families
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support
  • Implemented property inspection procedures to maintain compliance with housing codes
  • Communicated with housing managers and rental agencies on behalf of clients
  • Verified assets and income for applicants
  • Educated clients on lease and rental agreements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Response Frontline Case Investigator

COVID, 19, NYC Health and Hospital
, NY
02.2019 - 01.2020
  • Delivered healthy living and disease management information to specific population groups
  • Helped people enroll in programs, arrange transportation and coordinate paperwork
  • Assisted individuals with navigating health care systems, appointments and classes
  • Answered calls and interacted with community members to provide information on advocacy services
  • Received processed and tracked patient documentation with speed and accuracy
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Drafted and executed subpoenas, search warrants and surveillance activities.
  • Documented findings and prepared detailed reports.
  • Conducted interviews with witnesses and clients.
  • Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
  • Collaborated with federal agencies on investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Investigated homicide, sexual assault, and domestic violence cases and allegations.
  • Developed presentation and training materials to educate colleagues and community about local gang activity.

Case Manager-Supervisor

Care
, NY
01.2018 - 12.2019
  • Provided direct and indirect service to each client on an average of two times a week
  • Enhanced clients functioning within the community setting by linking to necessary services, monitoring those services, and collaborating with the service provider
  • Designed Individualized Service Plans that outlined client objectives and case manager interventions and revised these objectives when necessary to meet client needs
  • Coordinated support services and optimized communication between healthcare workers and patients
  • Managed all logistics for abuse and neglect cases from start to finish
  • Coordinated resources from diverse providers for intervention plans
  • Reviewed and recorded progress of patients
  • Collaborated with various healthcare providers to facilitate delivery of services
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.

Crisis Counselor Supervisor

Riseboro
05.2006 - 01.2019
  • Working on an emergency hotline
  • Face to face counseling sessions with clients
  • Maintaining detailed case notes on each client
  • Form strategic alliances with relevant community and non-profit agencies
  • Build rapport and working partnerships with relevant local, state, and Federal government agencies
  • Promoting community education projects to help increase awareness of PTSD
  • Helps to increase public awareness of PTSD and Acute Mental Health Crises
  • Helps to reduce suicide and other forms of violence
  • Helps our veterans to recover from trauma that occurred in war zones
  • Reduces public health costs by intervening before physical harm occurs
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

Case Manager

Grand St Settlement
01.2016 - 11.2017
  • Assisted clients in accessing SNAP and Medicaid benefits and other entitlements and providing information and education concerning community resources
  • Provide crisis intervention, guidance, and supportive counseling
  • Created organizational strategic objectives in a diverse population as implemented by various stakeholders
  • Coordinated support services and optimized communication between healthcare workers and patients
  • Developed appropriate care plans for at-risk individuals and high-risk families
  • Reviewed and recorded progress of patients
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources
  • Optimized program resource utilization to prevent unnecessary hospital admissions
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team
  • Documented plans, findings and results and submitted to employers and insurance carriers
  • Provided clinical supervision, case assignments, and approval of closed cases for 10 social workers managing child welfare cases.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Participated in professional growth programs to support special education improvement efforts.
  • Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.

Counselor

Satellite Academy
01.2014 - 01.2016
  • Provided guidance and taught a class of 20 students
  • Assisted head faculty member with classroom instruction material, exams, and record keeping
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts
  • Prepared lesson materials and visual aids to reinforce lesson concepts
  • Supervised 20 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments
  • Distributed classroom materials and supplies such as pencils, paper and art materials
  • Fulfilled multiple duties, including tutoring basic skills, and grading homework and exams
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
  • Spearheaded new learning techniques, boosting student comprehension and improving learning time.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Planned painting, drama productions and ceramics in preparation for rainy days or stormy weather.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Checked children prior to entering boats, canoes or kayaks to check life jacket usage and maintain overall safety standards.
  • Walked alongside troubled or homesick campers during day hikes and expeditions.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Designed enjoyable and innovative customized training programs based upon fitness goals.
  • Designed customized client programs to meet individual fitness needs.

Education

Bachelor of Arts - Criminology

Borough Of Manhattan Community College
NEW YORK, NY
03.2016

Master of Arts - HUMAN RIGHTS

John Jay College Of Criminal Justice
New York, NY
08.2023

Bachelor of Arts - CRIMONLOGY

John Jay College Of Criminal Justice
New York, NY
05.2018

LIBERAL - ARTS

04.2016

Skills

  • Litigation Support
  • Teamwork
  • Customer Service Case Management Team Skill
  • Building Youth Development
  • Community Outreach
  • Crisis Intervention
  • Client Needs Assessment
  • Needs Assessment
  • Translator
  • Tool and Parts Inventory Oversight
  • System Layouts
  • Database Maintenance
  • Outside Contractor Oversight
  • Personnel Skill Assessments
  • Facility Inspections
  • Problem Detection and Resolution
  • Task Concentration
  • Daily Facility Operations

Timeline

Housing Supervisor

AAPCI
01.2020 - 10.2021

Response Frontline Case Investigator

COVID, 19, NYC Health and Hospital
02.2019 - 01.2020

Case Manager-Supervisor

Care
01.2018 - 12.2019

Case Manager

Grand St Settlement
01.2016 - 11.2017

Counselor

Satellite Academy
01.2014 - 01.2016

Crisis Counselor Supervisor

Riseboro
05.2006 - 01.2019

Bachelor of Arts - Criminology

Borough Of Manhattan Community College

Master of Arts - HUMAN RIGHTS

John Jay College Of Criminal Justice

Bachelor of Arts - CRIMONLOGY

John Jay College Of Criminal Justice

LIBERAL - ARTS

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BLIANA HERNANDEZ