Bethany Lipscomb
Hogansville,GA
Summary
Dedicate Food and Beverage Manager with a history in food service, retail operations, as well as client management within the healthcare sector. Top strengths in customer conflict resolution and implementation growth strategies. 10+ years of customer service experience in a variety of settings!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Credit Balance Specialist
Four Winds Health
Atlanta, GA
09.2022 - Current
- Analyzed customer accounts to identify potential areas for improvement.
- Assisted with the development of internal procedures related to credit balance management.
- Reviewed customer accounts and processed credit balance refunds.
- Prepared detailed analyses of various aspects of the credit balance process.
- Collaborated with other departments to ensure proper resolution of issues involving credits or refunds.
- Identified trends in customer payment patterns that could indicate potential problems.
- Developed strategies for reducing the amount of outstanding credit balances.
- Printed and Mailed paper claims to insurance companies where applicable.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Assisted with customer requests and answered questions to improve satisfaction.
Patient Financial Services Representative
Four Winds Health
Atlanta, GA
09.2022 - 10.2023
- Contacted customers with delinquent accounts to solicit payment.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Accepted and processed customer payments and applied toward account balances.
- Advised delinquent customers on strategies for debt repayment.
- Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
- Ensured HIPAA compliance when handling confidential patient information.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Participated in weekly huddles and 1:1 with leadership and peers.
Food and Beverage Team Leader
Target
Fayetteville, GA
05.2021 - 06.2022
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Created schedules, and adjusted them when necessary.
- Implemented disciplinary protocols while acknowledging the humanity of my individual team members
- Monitored KPIs/Metrics and implemented strategies to improve or maintain them.
- Worked side-by-side with the team to ensure completion of task and customer satisfaction.
- Created systems of rewards and positive reinforcement to maintain a positive attitude and drive from my team.
- Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Analyzed monthly financial reports to identify areas of improvement for increased productivity.
- Explained goals and expectations required of trainees.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Prepared for seasonal product launches by providing training to my team, adjusting the schedule to accommodate the launch, and by following a planogram to ensure compliance with company standards.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant Team Lead
Target
Newnan, GA
11.2020 - 05.2021
- Resolved conflicts among team members in an efficient manner while keeping morale high.
- Analyzed customer feedback surveys and implemented changes accordingly based on results.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Conferred with other supervisors to coordinate operations and activities within the department
- Coordinated merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Associate of Science - Business Management
West Georgia Technical College
Newnan, GA01-2020
Skills
- Scheduling
- Staffing/Onboarding
- Ordering Goods and Supplies
- Maintain Stock Areas
- Metric Analysis
- Food Safety
- Application Review
- Account Management
- Project Management
- Performance Improvements
- Collaborative Leadership
- Retail Merchandising
- Loss Prevention
- Damaged Goods Returns
- Computer Proficiency and Microsoft Office
- Friendly and Helpful
- Team Leadership
- Adaptability
- Team Player
- Zoom/Teams
- Training
- De-escalation
- Cash Handling
- Communication[Peers and Leaders]
Certification
- State Food Safety Certification: Food Safety Manager. Valid Through September 2026.
Timeline
Credit Balance Specialist
Four Winds Health
09.2022 - Current
Patient Financial Services Representative
Four Winds Health
09.2022 - 10.2023
Food and Beverage Team Leader
Target
05.2021 - 06.2022
Assistant Team Lead
Target
11.2020 - 05.2021
Associate of Science - Business Management
West Georgia Technical College
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