Hi, I’m
BLISS ROMAN
Translator/Customer Service Representative
Florence,MS
Summary
Passionate Translator/ Customer Service Representative with 11 yrs experience and demonstrated command of translation. Multilingual and fluent in English and Spanish,offering solid comprehension of cultural diversity. Well - versed in translating verbal communication and written words from English to Spanish or vice versa. Skills Cultural expertiseGood listening skills Fluent in English And Spanish Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Cris Gonzalez
Translator/Driver
01.2019 - 10.2020
Job overview
- Applied cultural understanding to discern specific meanings beyond literal written words
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding
- Provided verbal summaries of non-English documents for immediate use
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects
- Translated documents in English and Spanish.
- Repeated and restructured complex translations to optimize understanding.
- Proofread, edited and improved documents of different sizes.
- Translated documents from Language to Language.
- Interpreted conversations between foreign language-speaking clients and others.
- Developed strategies to perform accurate and consistent translations.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
James Irwin
Translator
09.2017 - 06.2019
Job overview
- Translated documents in English and Spanish
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding
- Provided verbal summaries of non-English documents for immediate use.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Translated documents from Language to Language.
Metro PCS
Customer Service Representative
08.2022 - 12.2023
Job overview
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
Sunoco Gas Station
Cashier
03.2018 - 06.2021
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
El Mariachi Mexican Restaurant
Waitress/Cashier
03.2012 - 03.2014
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Richland High SchoolRichland, MS
Skills
- Retail Sales Customer Service
- Stocking and Replenishing
- Sales Expertise
- Credit Card Payment Processing
- Customer Relations
- Order Processing
- Store Maintenance
- Closing Sales
- Managing Multiple Tasks
- Reading Comprehension
- Customer Relationship Management
- Clerical Support
- Conflict Resolution
- Product Organization
- Critical Thinking
- POS Systems Expertise
- Typing Proficiency
- Product Promotion
- Customer Service
- Money Handling Abilities
- Problem-Solving Ability
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Metro PCS
08.2022 - 12.2023
Translator/Driver
Cris Gonzalez
01.2019 - 10.2020
Cashier
Sunoco Gas Station
03.2018 - 06.2021
Translator
James Irwin
09.2017 - 06.2019
Waitress/Cashier
El Mariachi Mexican Restaurant
03.2012 - 03.2014
Richland High School
Similar Profiles
Demba DialloDemba Diallo
Gender-Based Violence Program Officer at Community Refugee and Immigration Services CRISGender-Based Violence Program Officer at Community Refugee and Immigration Services CRIS
ESTRELITA S. LICOESTRELITA S. LICO
Elementary School Teacher Teacher 3 at Mary Cris Elementary SchoolElementary School Teacher Teacher 3 at Mary Cris Elementary School
Cristian Guadalupe RizoCristian Guadalupe Rizo
Delivery Driver at Cris licor storeDelivery Driver at Cris licor store
Savana ThornhillSavana Thornhill
Clinic Clerk at Magee General HospitalClinic Clerk at Magee General Hospital
Jeremi RobertsJeremi Roberts
Network Technician at 5 Tech SystemsNetwork Technician at 5 Tech Systems