Bliss Bascle Lege
Montgomery,TX
Summary
Experienced Professional in Human Resources (PHR) and self-directed leader supporting large, fast-paced organizations while collaborating with leadership and teams to encourage and implement organizational strategies and alignment. Project Management Professional (PMP) offering project management expertise in HR and technical projects. Successful at building and maintaining open communication between team members, stakeholders and leadership. Developing the team that develops the business is paramount, and one of the most rewarding responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Snr Director of HR Technology & Customer Service
Franciscan Missionaries Of Our Lady Health System
02.2022 - Current
- Provide leadership over multiple functional areas with total of 35+ employees responsible for supporting organization with HR technology and customer service
- Directed process improvements resulting in decrease of SR average resolution time
- Implemented service level agreement to define service expectations and identify areas for improvement to promote exceptional employee experience
- Established department KPIs and monitor performance metrics to build action plans to offset negative trends
- Completed gap analysis to identify training needs and developed continuous training program
- Lead HRIS team and support HR functional areas through HCM system update releases
- Manage HCM system consultants to ensure operational support is provided within scope of service agreement
- Initiated staffing strategies and action plans to maintain desired productivity
Director of HR Service & Technology
Franciscan Missionaries Of Our Lady Health System
11.2020 - 02.2022
- Developed and managed integrated HRIS department aligning support for entire health system
- Streamlined, standardized and implemented process for HRIS requests and issues utilizing case management system
- Developed SOPs in collaboration with HR functional teams and CoEs including escalation paths
- Provided program management expertise in ERP system implementation project lasting over year as HCM lead partnering with SCM and Finance
- Identified requirements, created & administered training for HCM system implementation
- Managed multiple HR and technical projects with numerous sub-projects or workstreams
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders
- Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule
Director of Integration
Franciscan Missionaries Of Our Lady Health System
02.2019 - 11.2020
- Led integration project for health system acquisition resulting in $2.6 Billion Multi-state Catholic Health System
- Worked with functional leaders across the health system on key integration milestones to include Human Resources, Finance, IT, Supply Chain, Revenue Cycle, Marketing & Communications, Legal & Risk, Compliance, Governance, etc
- Created and maintained all Integration Management Office (IMO) documentation such as meeting agendas, meeting decks, decisions list, project plan, executive leadership status report, change requests, milestone list, project timelines, etc
- Developed M&A Playbook for health system to identify standard processes across all functional areas for any future agreements
- Led implementation of new employee wellness program including program processes, procurement, communication, staffing, legal & compliance requirement, data transfer processes, reporting, etc
- Project lead for organization cost savings initiative with service contract vendors resulting in $6.4 million total savings
Human Resources Manager
Franciscan Missionaries Of Our Lady Health System
02.2016 - 02.2019
- Provided operational leadership over HR Department for 180+ bed hospital, Our Lady of Lourdes Regional Medical Center, with approximately 1,500 team members, over 70 leaders, and 400 physicians
- Managed Employee Health & Volunteer program including on boarding requirements, employee exposures, and annual mandatories
- Provided HR guidance to leaders regarding employee relations, performance management, engagement and employment and labor law
- Collaborated with HR CoEs including Benefits, Compensation, Payroll, Talent Acquisition, Organizational Development, and HRIS to accomplish organizational strategic goals, priorities and health system alignment
- Supported people element of change management and provided data on people metrics for business decisions and strategic initiatives
- Collaborated with Legal Counsel, Corporate Compliance, and Risk to minimize organizational liability involving employee relations issues
- Managed annual Performance Evaluation project including leadership training, evaluation process, and merit increase
- Led organizational committees including Activities, Employee Safety, Rewards and Recognition, RN Retention, HR Policy and Process Improvement
- Led HR project for hospital acquisition increasing workforce by fifty percent
- Served as health system project lead for HR Integration with mergers and/or acquisitions
- Served as acting VP HR for approximately 6 months while local VP HR was reassigned
Director of Human Resources
America’s Pizza Company, LLC
12.2013 - 02.2016
- Served as business partner to CFO, VP of Operations, and CEO supporting 130 restaurants in 5 states with about 3,000 employees
- Provided recommendations and support for business decisions and strategies with HR data analyses
- Maintained and developed job descriptions, policies, onboarding handbooks and training programs.
- Managed HR department including benefits, LOA, risk, recruiting, onboarding, and business operations
- Developed succession plans and promotion paths for staff.
- Led HR project of performance management process improvement
- Partnered with legal counsel regarding HR matters requiring attention
- Managed integration, configuration and administration of HR systems.
- Designed and implemented employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Provided guidance to operational leadership to implement strategies for short-and-long-term business needs.
HR Applications Analyst
America’s Pizza Company, LLC
05.2012 - 12.2013
- Led HR project to implement new electronic on boarding system including scope analysis, system design, testing, and support strategy.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed training needs, developed, scheduled, and conducted in class and online courses for system implementation.
Education
Master in Business Administration -
University of Louisiana At Lafayette
Lafayette, LABachelor of Applied Life Science - Hospitality Management
University of Louisiana At Lafayette
Lafayette, LASkills
- Project Management
- HR Operations
- Relationship Building
- Mergers, Acquisitions & Integration
- Process Improvement
- Analytical and Critical Thinking
Accomplishments
- PM for organization's largest acquisition resulting in multi-state health system
- PM for HCM system implementation
- Developed organizational M&A Playbook for future agreements
- Developed integrated HRIS department
- PM for service contract project resulting in $6.4 million total savings
Certification
- PHR - Professional in Human Resources
- PMP - Project Management Professional
Timeline
Snr Director of HR Technology & Customer Service
Franciscan Missionaries Of Our Lady Health System
02.2022 - Current
Director of HR Service & Technology
Franciscan Missionaries Of Our Lady Health System
11.2020 - 02.2022
Director of Integration
Franciscan Missionaries Of Our Lady Health System
02.2019 - 11.2020
Human Resources Manager
Franciscan Missionaries Of Our Lady Health System
02.2016 - 02.2019
Director of Human Resources
America’s Pizza Company, LLC
12.2013 - 02.2016
HR Applications Analyst
America’s Pizza Company, LLC
05.2012 - 12.2013
Master in Business Administration -
University of Louisiana At Lafayette
Bachelor of Applied Life Science - Hospitality Management
University of Louisiana At Lafayette
- PHR - Professional in Human Resources
- PMP - Project Management Professional
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