B. Lisse McKinnon
Fairfield,California
Summary
Energetic and multilingual Flight Attendant in training with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
01.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
SM
Crumbl Cookies
04.2022 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Visitor Services Representative
Western Railway Museum
09.2017 - 01.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Certification - UX Design
Google CS
07.2023
Associate of Science - Music
SCC
Fairfield, CA06.2022
Associate of Arts - Motion Graphics Animation
SCC
Fairfield, CA06.2022
Skills
- Active Listening
- Conflict Resolution
- Customer Relations
- Service Quality
- Public Speaking
- Food and Beverage Service
Languages
Spanish
Native or Bilingual
Mandarin
Professional Working
Japanese
Professional Working
Korean
Professional Working
Hiligaynon
Professional Working
Timeline
SM
Crumbl Cookies
04.2022 - 01.2023
Barista
Starbucks
01.2020 - Current
Visitor Services Representative
Western Railway Museum
09.2017 - 01.2020
Certification - UX Design
Google CS
Associate of Science - Music
SCC
Associate of Arts - Motion Graphics Animation
SCC